Treatment Coordinator

🚀 WORK WITH US! We are Impress 😁 We believe everyone deserves a smile they'll love. Impress is the 1 European orthodontic chain of new generation. We provide an affordable, doctor-directed, and fully digitalized way to straighten teeth with invisible aligners and digital braces. Our business model — a true combination of medical expertise and digitalization — has been recognized as one of the fastest-growing in Europe. 📈 Our hardworking team is passionate about teeth, digitalization, and customer service. We're growing our London team and looking for a Treatment Coordinator to join us! ✨ 🦷 What You Will Do

• Be the face of Impress, greet patients, present treatment plans, and guide them through timelines and expectations
• Engage and form a genuine connection with patients to keep them excited about their journey to a more confident smile
• Own the patient relationship from first visit through end of treatment, resolving issues for problem cases
• Track conversions, treatment starts, and clinic performance against targets
• Coordinate scheduling between patients, doctors, and clinic staff
• Support marketing activities, patient events, and photo/video content at the clinic
• Meet individual sales and conversion budgets
• Ensure a 100% amazing look and feel in the clinic 🌟 What we expect from you:
• +1 year of experience in a similar customer-facing, sales, or coordination role
• Previous experience in the dental or healthcare industry is a plus 🪥
• Team player, positive, curious, and enthusiastic 🙌
• Goal-oriented, comfortable working with autonomy
• Proactive, eager to take on responsibility
• Strong communication skills 💬
• Fluent English required 🇬🇧 🎉 Why we are cool:
• Work with an international and multicultural team 🌍
• Competitive salary 💰
• Full-time contract, 40h/week
• Flexible schedule 🕒
• Teeth aligner and whitening team benefits 😁
• Collaborative work environment and positive culture 🤝
• Opportunities to grow within a fast-paced, innovative company and real start-up experience 🚀