Assistant Centre Manager - 12 Month Contract

12 Month Maternity Contract - Pall Mall and Grand Union As an Assistant Centre Manager, you will support the day-to-day running of our centres. This role is ideal for someone looking to develop their commercial, operational, and leadership skills, while delivering a great customer experience and supporting centre performance. As Assistant Centre Manager, you will work closely with the Centre Manager, deputising where required, and playing a key role in customer service, sales support, and community engagement. What You'll Be Doing Customer Service & Front of House

• Act as a key point of contact, maintaining a visible presence within the centre.
• Deliver excellent customer service and manage queries or complaints effectively.
• Build strong relationships with customers, understanding their needs. Sales & Commercial Support
• Support viewings and promote available space and services.
• Help drive occupancy and revenue through proactive engagement.
• Develop knowledge of local competitors and market activity. Community & Engagement
• Support a strong customer community through events and engagement.
• Promote the centre and customer activity internally and externally. Operations & Centre Management
• Deputise for the Centre Manager when required.
• Work with FM to maintain high standards across the centre.
• Support H&S compliance and customer move-in/out processes. Finance & Performance
• Support delivery of rent roll, occupancy, and budget targets.
• Assist with arrears and identifying cost efficiencies. What We're Looking For Essential Skills & Experience
• Strong customer-facing experience with excellent relationship-building skills.
• Confident communication (verbal and written).
• Good IT skills and ability to learn new systems.
• Organised with the ability to manage multiple priorities. Personal Attributes
• Proactive, self-motivated, and commercially aware.
• A collaborative team player with a positive approach.
• Confident, professional, and comfortable taking initiative. This role requires you to be on site 5 days a week. You must be authorised to work in the UK to be considered for this position.