Service Charge Officer

Salary: £43,615 - £49,523 Grade: Level 3 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: Full Time (36 hours) Closing Date: Friday 9^th October at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind.  Here's where you can help decide a better future for us all. How You'll Be Involved    As a Service Charge Officer, you'll play a key role in ensuring leaseholders receive accurate, transparent and timely service charge information. Working within our Home Ownership team, you'll be responsible for calculating and billing service charge estimates and actuals, resolving queries and disputes, and helping leaseholders understand their charges through a responsive and person-centred approach. You'll build strong working relationships with colleagues across Housing, Repairs and Income Collection, using your attention to detail and problem-solving skills to deliver a high-quality service that supports both residents and organisational objectives. You'll also contribute to continuous improvement within the team, providing insights and updates to the Service Charge Team Leader and, where required, supporting legal and enforcement processes by gathering evidence and representing the organisation at tribunals or court hearings. This is an excellent opportunity for someone who enjoys combining financial accuracy with excellent customer service to make a real difference for leaseholders. All About You To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'. We're looking for someone who combines strong financial and analytical skills with a genuine passion for helping people. You'll be confident working with complex service charge information, producing accurate calculations and billing, and explaining technical information clearly and sensitively to leaseholders. You'll be proactive in identifying and resolving issues, able to manage a varied workload, and comfortable working collaboratively with colleagues across Housing, Repairs, Income Collection and other partner services to achieve positive outcomes for residents. How To Apply To apply for this job please follow the "Apply" link. In the ‘Why you?' section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.  We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying. What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.  Visit 'www.camdenjobs.co.uk/staff-benefits' for more details. Inclusion and Belonging Asking for Adjustments At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions. Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We'll work with you to make sure the process works for you. Anonymised Application – in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.