Visitor Experience Officer

Summary Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. You'll work 30 hours per week on a rota basis, including weekends, bank holidays and occasional evenings. Typical working hours are 9am - 5pm. Interview date: 20th October 2026 What It's Like To Work Here Reporting to the Visitor Operations & Experience Manager, you'll be working in a team of 4 across the Herefordshire portfolio made up of Berrington Hall, Brockhampton Estate, Croft Castle & The Weir Garden. What You'll Be Doing As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you'll be welcoming people and inspiring them to really get to know the Herefordshire properties . This will include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust. You will be supervising and supporting volunteers and organising rotas. You're likely to be checking standards of presentation on site, or helping to write for our web pages. Who We're Looking For

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures The package
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places National Trust placeBerrington Hall, Nr Moreton, Leominster, HR6 0DW DocumentsVisitor Experience Officer - B.pdf RequirementsCompliance.Eligibility to Work in the UK Additional information Closing Date: 11th October 2026 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page. If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.