Technical Support Specialist

We're hiring on behalf of a Haystack partner! The Role

• Provide first-line technical support as the initial point of contact for users.
• Manage incident tickets, escalating to senior teams when necessary to ensure resolution within SLA.
• Troubleshoot and resolve IT issues in real-time, providing end-to-end problem resolution.
• Monitor multiple systems simultaneously using network monitoring tools.
• Analyze and correct issues, ensuring efficient system performance.
• Work within an ITIL framework to manage IT service delivery. What You'll Need
• Experience with 1st line Windows troubleshooting.
• A basic understanding of IP networking.
• Familiarity with ticket management systems.
• An understanding of Active Directory.
• Experience working within the ITIL framework.
• Good organizational skills. What's On Offer
• Competitive annual salary of £29,500 - £34,700.
• Access to flexible benefits including life assurance and health schemes.
• Generous annual leave allowance.
• Opportunities for professional development and career growth. Apply via Haystack today!