Front of House Manager - Boutique Day Spa - Guildford

Front of House Manager | Relaxation Rooms, Guildford Part-time | Wednesday, Friday & Saturday | Approx. 28 hours per week Relaxation Rooms is an established, independent day spa in the heart of Guildford, offering a beautiful range of spa, beauty, massage and nail treatments. We are looking for a warm, professional and highly organised Front of House Manager to join our team and take responsibility for the smooth running of Front of House on Wednesdays, Fridays and Saturdays. This is a hands-on role, combining reception and client care with responsibility for the overall guest experience and day-to-day FOH operation. Your role will include:

• Managing and working on Front of House and reception
• Opening the spa on Wednesdays, Fridays and Saturdays
• Providing a warm and professional welcome to every client
• Managing bookings, enquiries and appointment changes
• Supporting rebooking, retail, vouchers and treatment sales
• Monitoring the daily diary and maximising appointment opportunities
• Supporting and guiding reception colleagues
• Maintaining our high standards of presentation and client experience
• Dealing confidently with day-to-day client queries and concerns
• Supporting social media and content creation
• Working closely with our Spa Manager and Supervisor We're looking for someone who:
• Has previous experience in reception, hospitality, spa, salon or a similar customer-facing environment
• Has excellent communication and customer service skills
• Is confident, organised and able to work independently
• Has a warm, approachable and professional manner
• Is commercially aware and enjoys creating opportunities for rebooking and retail
• Takes pride in delivering an exceptional client experience
• Is comfortable using booking and computer systems Experience in a luxury spa, hotel, salon or wellness environment would be an advantage. Hours & Pay Wednesday: 8.30am–8pm Friday: 8.30am–6pm Saturday: 8.30am–6pm £27-30,000 pro rata plus quarterly bonus , depending on experience. This is a fantastic opportunity for someone who enjoys working with people, takes pride in creating an exceptional guest experience and wants a responsible part-time role within a friendly, established spa. To apply: Please send your CV and a short covering note explaining why you would be a good fit for Relaxation Rooms.