Onboarding Specialist

We're hiring: Driver Onboarding & Customer Support Executive Shoreditch, London | Full-time, office-based £28,000–£32,000, depending on experience Ride Nuff is a driver-founded private hire platform building a fairer way to travel and work in London. As we grow, we're looking for a friendly, organised person to help drivers join the platform and give drivers and customers excellent support. You'll be one of the people who makes sure drivers have a smooth start with Ride Nuff. You'll also be a calm, helpful voice when someone calls or emails with a question or problem. What you'll do

• Guide new drivers through the application and onboarding process.
• Check driver and vehicle documents carefully, carry out required verification and background checks through our approved processes, and follow up on anything missing or unclear.
• Keep application records accurate and give drivers clear updates on their progress.
• Reply to driver emails and answer customer and driver calls in a friendly, professional way.
• Investigate support issues, resolve what you can and make sure anything you escalate reaches a clear outcome.
• Spot recurring problems and suggest ways to make onboarding and support better. What we're looking for
• A warm, easy-going manner and clear communication on the phone and by email.
• Excellent attention to detail when checking documents and handling personal information.
• The confidence to manage your own workload and take ownership of cases from start to finish.
• Good judgement when someone is frustrated or a situation needs escalating.
• Comfort using online dashboards and learning new systems. Experience in customer support, onboarding, administration or private hire would be helpful. What matters most is that you care about people, work carefully and follow through. Why Join Us?
• Take meaningful responsibility at an early stage, shape how the company operates and help build a fairer ride-hailing business for drivers and passengers.
• The company is Live, ready to scale and welcome you to be a part of our growth story. Please do not call the office number to ask about your application, we are now reviewing all the CVs and will get back to the shortlisted candidates. Thank you for your understanding.