Night Manager - Front Office

Night Manager - Front Office

Location: Twickenham, London

Salary: £33-35k (Depending on experience)

Hours: Full-Time | Night Shifts | 5 Days Out of 7

Are you an experienced hospitality professional looking to take the next step in your career? We are seeking a confident and customer-focused Night Manager to oversee overnight hotel operations and ensure guests receive an exceptional experience from check-in to check-out.

This is a fantastic opportunity for someone with previous Front Office or hotel management experience who enjoys working in a fast-paced environment and leading a team.

The Role

As Night Manager, you will be the senior manager on duty during overnight shifts, responsible for the smooth running of the hotel, guest satisfaction, team supervision, and operational excellence. You will act as the main point of contact for guests and colleagues throughout the night while ensuring all procedures are completed efficiently and accurately.

Key Responsibilities

• Oversee all Front Office operations during the night shift.
• Deliver exceptional customer service and guest experiences.
• Handle guest enquiries, requests, complaints, and emergency situations professionally.
• Lead, motivate, and support the night reception team.
• Complete night audit and end-of-day financial procedures.
• Produce daily operational reports and management handovers.
• Ensure hotel security, health & safety, and brand standards are maintained.
• Coordinate with housekeeping, maintenance, and other departments as required.
• Resolve operational issues effectively and make informed decisions independently.

About You

• Previous experience within a Hotel Front Office environment.
• Experience in a supervisory or management position such as Night Manager, Duty Manager, Front Office Supervisor, or Assistant Front Office Manager.
• Excellent communication and interpersonal skills.
• Strong leadership and organisational abilities.
• Ability to remain calm and professional under pressure.
• Good understanding of hotel systems and night audit procedures.
• Flexible approach to working overnight shifts, weekends, and bank holidays.

What We Offer

• Excellent opportunities for career progression.
• Ongoing training and professional development.
• Employee discounts and benefits.
• Supportive and inclusive working environment.
• The opportunity to join a growing and dynamic hospitality team.