Administrator - West Midlands Hospice

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they are likely to die from. The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.

We are seeking a highly organised, proactive Administrator to join our dedicated team at Marie Curie Hospice, West Midlands. This is an excellent opportunity to support the delivery of outstanding care in a compassionate, professional environment. In this vital role, you will provide comprehensive clerical and office support to the place-based team, helping day-to-day operations run smoothly. You will support managers by coordinating meetings, preparing agendas, producing accurate minutes and completing delegated administrative tasks. Using your strong communication skills and attention to detail, you will provide a professional, high-quality service to colleagues and external contacts. Contract: 12-month fixed term Hours: 37.5 hours per week, Monday to Friday, 9:00 am–5:00 pm (day shifts) Salary: Marie Curie Clinical Pay Scale, Band 2; £25,272 per annum Location: Marie Curie Hospice, West Midlands What You Will Be Doing

• Support managers and leaders by organising meetings, preparing agendas, taking accurate minutes, and maintaining action logs
• Deliver a range of administrative tasks including photocopying, proofreading, scanning, filing, and document collation
• Draft basic correspondence for internal and external contacts, ensuring clarity and professionalism
• Maintain confidentiality while supporting day-to-day service operations, including data entry into IT systems
• Answer incoming calls and manage external enquiries professionally, ensuring they are directed appropriately and handled efficiently
• Use Microsoft Office applications and MS Teams regularly to support communication and workflow
• Manage incoming and outgoing mail, and arrange travel and accommodation bookings
• Use clinical record systems to log referrals, discharges, and maintain clinic lists and appointments What We Are Looking For
• Experience working in an administrative role or within a customer-facing environment
• Up-to-date knowledge of administrative procedures, including accurate minute-taking and meeting support
• Proficient in Microsoft Office applications and confident using wider systems to support service delivery
• Excellent communication skills with a collaborative approach to working within a team
• A flexible and adaptable attitude, with the ability to respond to changing service needs
• Strong organisational skills and attention to detail, with a proactive and professional mindset What's In It For You Please see the full job description here
• Annual leave allowance – 27 days plus 8 public holidays (pro-rata)
• Marie Curie Contributary Pension Scheme
• Continuous Professional development (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes Benefits You Will Love
• Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%) 
• Marie Curie Group Personal Pension Scheme 
• Help with eyecare cost (T & C's apply)  
• Entitled to Benefit Hub Discount Scheme 
• 15% discount in Marie Curie shops
• Entitled to Marie Curie Blue Light Card  
• Life assurance Application Process
• Closing date for applications: 11 October 2026
• As part of your online application, you will be asked for a CV. Please the advert and outline your most relevant skills, experience and knowledge for the role. For more information or an informal chat please contact ashish.sharma@mariecurie.org.uk Additional Information This role will be subject to receiving an enhanced DBS criminal record check.  Agencies need not apply. We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at recruitment@mariecurie.org.uk. Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.