Head of People and Talent

Head of People & Talent £40,000–£45,000 + performance-related bonus Chiswick, West London | Full-time | Predominantly office/community based Home Instead Hammersmith & Chiswick is looking for a commercially minded Head of People & Talent to lead recruitment, retention, workforce planning and the wider People agenda across our established West London home care business.
We are CQC rated Outstanding overall and have ambitious plans for continued growth. Building and retaining the right workforce is central to those plans.
This is not a traditional policy-led HR role. Recruitment and retention will be major initial priorities. We want someone who can strengthen an existing recruitment function, build sustainable local talent pipelines, improve onboarding and early retention, and use workforce data to help the business plan ahead. You will inherit an existing in-house full-time recruiter and work closely with the Director and senior leadership team.
What you'll be responsible for

• Leading recruitment and workforce planning across frontline care and wider business roles
• Managing, coaching and developing our existing recruiter
• Building proactive sourcing channels beyond traditional job boards
• Developing community partnerships, referrals, events and local talent pipelines
• Improving candidate conversion and candidate experience
• Strengthening onboarding, induction and early retention
• Working with care, scheduling and training teams to align recruitment with operational demand
• Leading employer branding and recruitment marketing
• Improving recruitment and workforce reporting
• Tracking source effectiveness, conversion, cost per hire, event ROI and retention
• Supporting wider People priorities including engagement, performance, development, succession planning and culture
  Who we're looking for You may currently be a Head of People, Head of Talent, Talent Acquisition Lead, Recruitment & Retention Lead, People & Talent Lead, or a senior recruitment/workforce professional ready for broader responsibility. We're particularly interested in people who can demonstrate:
• Strong UK People, Talent Acquisition, Recruitment or Workforce leadership experience
• Significant end-to-end recruitment experience
• Experience recruiting frontline or operational workforces at scale
• Evidence of building talent pipelines beyond inbound job-board applications
• Experience managing and developing recruiters or People professionals
• Strong understanding of recruitment KPIs, conversion and workforce data
• Experience improving onboarding, candidate experience or retention
• Strong stakeholder management and leadership capability
• A practical, hands-on and commercially minded approach Head of People & Talent role Experience within social care, healthcare, hospitality, retail, facilities, transport or another frontline/dispersed workforce environment would be particularly valuable.
  Working arrangements This is a visible, hands-on leadership role based predominantly from our Chiswick office, with regular activity across the local community. There will be sensible flexibility, but this is not intended as a predominantly remote role.
  What we offer
• £40,000–£45,000 base salary + performance-related bonus
• Performance-related bonus linked to agreed business and workforce objectives
• Significant autonomy to shape the People & Talent function
• Direct access to senior leadership
• An established recruiter already in post
• The opportunity to build and improve rather than simply maintain
• Support from the wider Home Instead network Applicants must already have the right to work in the UK. Sponsorship is not available for this role.