Front of House Team Member

Overview We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences for all our customers. We are looking for committed and enthusiastic individuals to join our team. As a Front of House Team Member, you'll be a reliable, hardworking, and enthusiastic team player, passionate about food and beverages and committed to providing exceptional customer service. This is an hourly paid role, and shifts may include early morning starts (e.g., 4 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts. The Role Duties In this role, you will work closely with the back-of-house team to deliver first-class table service, with a particular focus on hospitality and promoting sales. Your main duties will include:

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available. Requirements We are looking for outgoing, engaging individuals who are passionate about food and beverages and dedicated to providing an exceptional customer experience. To Succeed In This Role, You'll Have
• A good level of general education, including English and Maths.
• A willingness to learn about health and safety and food standard requirements.
• The ability to follow processes and maintain service levels under pressure. Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;
• Curious, passionate and resilient
• Responsible, hard-working and keen to help others
• Willing to show up, be positive and have FUN! Please Note All successful candidates will be required to:
• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references. If you meet these requirements and are excited to join our team, please apply today! Salary & Benefits
• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• Cash gratuities, at customer discretion.
• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
• Access to our Employee Assistance Programme for health and well-being support from day one.
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days.
• Staff referral bonus scheme.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination. Accessibility and Adjustments