Product Governance Risk and Compliance Manager

Product Governance Risk and Compliance Manager About People's Partnership At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves. What You'll Be Doing The Product Governance and Compliance Risk Manager ensures pension and protection products are effectively governed, compliant and aligned with customer outcomes, providing first-line assurance across the product lifecycle while managing product risks and third-party partnerships.

• Own and continuously improve the product governance framework, ensuring robust approval, change, monitoring and review processes across the full product lifecycle.
• Provide first-line compliance and regulatory expertise, particularly across DC pensions, Master Trust and FCA-regulated products, translating requirements into practical controls and processes.
• Identify, assess and manage product-related risks, including consumer, commercial, operational, regulatory and reputational risks, challenging where risks or poor customer outcomes are identified.
• Embed Consumer Duty and Treating Customers Fairly principles, ensuring products deliver good customer outcomes, value for money and appropriate levels of customer understanding and service.
• Lead product oversight, monitoring and reporting, including regular product reviews, governance MI, dashboards, risk assessments and high-quality papers for governance forums and committees.
• Partner closely with Product, Risk, Compliance and Change teams, providing trusted advice, supporting audits and assurance activity, and horizon-scanning for regulatory developments.
• Oversee third-party governance and supplier arrangements, ensuring partners are appropriately approved, monitored and reviewed against regulatory expectations, internal risk appetite, value for money and customer outcomes. What We're Looking For
• Strong experience in product governance, risk, compliance or proposition roles within the UK pensions or financial services industry.
• Solid understanding of defined contribution master trust, pension products and product lifecycle management.
• Demonstrable knowledge of regulatory requirements in financial services
• Experience of translating regulatory and risk requirements into practical, workable controls.
• Confident stakeholder manager, able to challenge constructively and influence decisions. What you can expect from us:
• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• Income protection, critical illness cover & death in service insurance
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities and study support
• Travel season ticket loans
• Grab & Go Deli Café at our Crawley offices
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events You can learn more about how we support our employees on our website Disability Statement