Monitoring Officer

We're looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow. We Offer

• 33 days' annual leave (pro-rata)
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more Hours Full time: 12 hour nightshifts, 4 on 4 off shift pattern. About The Role As a Monitoring Officer, you'll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times. You'll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail. This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team! Day-to-day duties
• Monitoring alarm activations and following correct procedures and escalation processes as required
• CCTV monitoring
• Lone worker monitoring
• Regularly liaising with alarm engineers, customers and contractors
• Making changes to relevant databases where appropriate Essential Skills And Requirements
• Knowledge of a control room
• Ability to comply with BS7858 security screening
• Knowledge of BS5979
• Proven ability to deliver excellent customer service – written and verbally
• Competent IT skills and familiar with Microsoft Office
• The ability to stay alert and work efficiently throughout a 12-hour shift
• The ability to be discreet and maintain confidentiality
• The ability to work on your own initiative and be able to prioritise your workload
• Enjoy working as part of a team
• The ability to work and concentrate under pressure
• Excellent observation skills and ability to analyse visual information
• Great attention to detail
• Ability to write clear, legible and accurate reports of events which may be used as evidence
• Ability to learn and be adaptable to changes in both working procedures and technology
• Ability to be flexible in working hours Nice To Have (but Not Essential)
• SIA Public Space Surveillance (CCTV) licence
• Although ARC experience is preferred, training will be provided for the right candidate Our Culture To find out more about Life at Arnold Clark , visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.