Information Technology Service Desk

We are working with a leading City law firm that is looking to recruit a Technology Support Advisor to join its busy and highly regarded Technology team. This is an excellent opportunity for someone with Service Desk or IT Support experience who enjoys providing a high level of customer service and taking ownership of technical issues through to resolution. The role You will provide first-line technical support to users across the firm, dealing with a broad range of hardware, software, network and application-related issues. Responsibilities will include:

• Providing first-line IT support via phone, email, chat and in person
• Troubleshooting and resolving technical incidents, escalating where appropriate
• Logging and managing incidents and requests through the service desk system
• Building, configuring and deploying laptops, computers, mobile devices and peripherals
• Supporting Windows, Microsoft 365 and other business applications
• Maintaining accurate technical documentation and knowledgebase information
• Assisting with IT equipment and asset management
• Supporting wider Technology projects and initiatives
• Identifying recurring issues and contributing to improvements across the Service Desk The position sits within a broad Technology function covering areas including service delivery, business systems, security, engineering, eDiscovery and information security. We are keen to hear from candidates who have:
• A minimum of 1 year's experience in a Service Desk or IT Support role
• Experience gained within a law firm, financial services or professional services environment
• Good knowledge of Windows and Microsoft 365
• Strong technical troubleshooting and problem-solving skills
• Experience with ServiceNow or similar ticketing systems
• Excellent communication skills and confidence supporting users at all levels
• A proactive, solutions-focused approach and a genuine commitment to providing excellent service
• Strong attention to detail and the ability to take ownership of issues Experience supporting legal applications would be advantageous, while ITIL, CompTIA or Microsoft/Azure certifications are also desirable.