Customer Service Administrator

Company Description Alpha Safety Training, founded in 2009 and based in South Wales, is a renowned training solutions provider with a focus on Health and Safety. The company delivers training in key industries like construction, manufacturing, food, care, and medical sectors. With purpose-designed training centres in Swansea and Cardiff, Alpha Safety offers flexible and quality-driven training programs accredited by our awarding bodies. Role Description Become part of our fantastic customer service department, with the exciting opportunity as an administrator! As a customer service administrator at Alpha Safety Training, you will play a pivotal role in maintaining our reputation as one of the UK's leading commercial training providers. This role presents various opportunities to learn & develop within in a dynamic and engaging industry.  You will be at the very core of ensuring the Alpha Safety standard is being delivered, from point of enquiry, through to providing a warm welcome when greeting our learners. Working Schedule:  The working schedule is primarily Monday-Friday unless requested and agreed upon in advance.  We are welcoming applicants for full time time roles at both of our Swansea & Cardiff centres, but would consider part time roles for the right candidate. Some of the key day to day responsibilities include:

• Supporting course facilitation - including greeting & registration of learners through to training set up (classroom & paperwork etc)
• Contact enquiry handling - including processing orders via calls or emails, supporting client enquiries and liaising with our supply chain.
• Data handling - including processing of relevant course information against our internal CRM, course registration & reporting and other essential data input.
• Departmental collaboration - working across the other company departments in line with your role to ensure best practice and relevant information is relayed.  Qualifications
• GCSE English
• GCSE Maths (desirable) Skills
• Customer Satisfaction, Customer Support, and Customer Service skills
• Excellent Communication skills
• Experience in enhancing Customer Experience
• Ability to work in a fast-paced environment
• Strong organisational skills and attention to detail
• Knowledge of Health and Safety training is desirable
• Previous experience in a similar role is beneficial Why Alpha Safety? We Offer:
• Competitive salary based on experience and qualifications
• Opportunities for ongoing CPD and funded qualifications
• Supportive team culture with a focus on quality and impact
• Nest company pension scheme
• Paid annual leave (pro rata based on contracted hours)   How To Apply:   Danial@alphasafety.co.uk Subject Line: Customer Service Administrator Vacancy