Head of Health and Wellness Partnerships

Health & Wellness Partnerships | Luxury Lifestyle | Business Operations | Customer Strategy & Value Proposition Job Responsibilities

• Lead the development and execution of customer and business growth strategies, identifying opportunities to enhance engagement, value creation, and long-term commercial outcomes.
• Drive strategic initiatives and transformation programmes to strengthen customer propositions, service offerings, and operational effectiveness.
• Evaluate market trends, customer preferences, and emerging industry developments to support innovation and proposition enhancement.
• Develop and manage relationships with external partners and service providers to support strategic objectives and business growth.
• Analyse business performance, customer insights, and financial metrics to identify opportunities and provide recommendations to senior management.
• Oversee day-to-day operational performance, ensuring high service standards, strong governance, and effective risk management practices.
• Establish and enhance operating frameworks, policies, and processes to drive scalability, efficiency, and sustainable growth.
• Monitor and manage budgets, performance reporting, and resource allocation to ensure achievement of financial and business objectives.
• Partner with stakeholders across business, distribution, marketing, operations, and support functions to deliver key strategic initiatives and customer-focused outcomes.
• Lead engagement programmes, events, and promotional activities to strengthen stakeholder relationships, increase awareness, and support business objectives.
• Prepare management reports, business reviews, and presentations for senior leadership, providing actionable insights and recommendations.
• Build and develop a high-performing team through coaching, mentorship, and leadership, fostering a collaborative and results-driven culture. Job Requirements
• Bachelor's Degree
• 8 Years of Experience in Strategy and Operations with industry knowledge in Wellness, Health, or Luxury Lifestyle industry
• Strong business acumen with the ability to balance growth, customer outcomes, and operational efficiency
• Strong analytical, problem-solving and stakeholder management skills
• Excellent communication in English and Chinese How to Apply If you are interested in this position or other similar positions, please send your Resume to Florence.Fong@hays.com.hk