Senior User Experience Designer

Contract Senior UX Designer (with Post-Booking Experience) 📍 Hybrid – central London (1–2 days/week in London office) ⏳ 6 months, likely to extend 💷 £500-525 per day – Outside IR35 A leading travel brand is looking for a senior UX designer to shape what happens after a customer books, with particular focus on what happens when things go wrong. What you'll be doing

• Designing the post-booking journey across web and native apps, from pre-travel through to on-the-day
• Tackling disruption scenarios (delays, cancellations, rebooking, refunds) and designing how digital helps customers recover from them
• Getting to grips with the operational side so solutions work in the real world, not just on screen
• Planning and running research and usability testing, then iterating on the findings
• Working closely with product, engineering, operations and wider stakeholders What we're looking for
• Recent experience designing post-booking experiences
• Strong end-to-end UX experience across web and mobile apps
• Solid research and testing skills, with evidence of how insight changed your designs
• Experience within travel or ecommerce would be ideal
• Confident handling stakeholders and linking your work to business metrics If this is you, then please apply ASAP with your CV & portfolio!