Regional Multinational Programs Leader, Asia

The Regional Leader of Multinational Programs (“MP”) has overall accountability for delivery of end-to-end multinational services, leading and overseeing multinational programs teams and multinational business across the region. Key Responsibilities:

• Proactively support growth and customer retention / satisfaction of multinational clients; actively support the targeting of prospects and structuring of new programs
• Provide dedicated first-class end-to-end service to major accounts / top clients with client-specific solutions, proactively handling service-related challenges and complaint resolution
• Oversee execution across worldwide network offices /partners and coordination among functions to ensure delivery of service levels and KPI's to ensure customer / broker satisfaction and retention
• Build and improve capabilities, processes, and service levels in terms of efficiency and quality of deliverables (i.e. issuance of policies, endorsements, etc.)
• Build solid relationships with brokers, clients and fronting offices / partners
• Provide leadership, guidance, support and challenge to the team; oversee individual development
• Support and ensure Global Corporate & Commercial MP Value Proposition and MP Model and compliance with Global Corporate & Commercial MP Technical Measure Key Requirements:
• University Graduate / Postgraduate with minimum 7 years of experience in insurance space, preferably in the Corporate & Commercial channel, with international exposure to Multinational Program Business
• Previous experience in Operations and/or Underwriting roles
• Strong communication skills; Fluent in English, Cantonese, and Mandarin
• Willingness and availability to travel extensively
• Proactive, solution-oriented mindset
• Ability to work effectively with multicultural project teams and foster a positive work environment
• Strong multi-tasking, planning and time management skills
• Skilled in engaging with top executives of potential partners
• Capable of driving and promoting best practices
• Motivates team members to improve and excel
• Provides guidance to the team when issues arise We offer 5-day work, good career prospects and attractive remuneration package to the right candidates. Interested parties please send full resume with expected salary for application. Personal data collected will be strictly used for recruitment purpose only. All unsuccessful applications will be destroyed after two years.