Service Administrator

Reed Business Support are thrilled to be supporting a well-established specialist engineering and maintenance organisation in their search for a Service Administrator based in Caerphilly. This is an excellent opportunity for an organised and customer-focused administrator to support the efficient delivery of service and maintenance contracts.

As a Service Administrator, you will play a key role in coordinating service activity across Wales, supporting engineers in the field, managing customer enquiries, and maintaining accurate service and compliance records.

Hybrid working (2 days from home a week)

What you'll be doing:

• Coordinate and maintain contract diaries and service schedules.
• Act as the first point of contact for customer enquiries relating to contract work.
• Handle and resolve queries where possible, escalating issues when appropriate.
• Provide support to engineers regarding job scheduling, work information, materials, and parts availability.
• Carry out initial quality checks on engineer paperwork and prepare documentation for management review.
• Support the preparation of maintenance templates and asset information records.
• Order parts and materials and maintain accurate purchasing records.

What you'll need:

• Previous experience in an administrative, scheduling, or service support role.
• Strong communication skills with a professional and customer-focused approach.
• Experience coordinating diaries, schedules, or service activities.
• High attention to detail and accuracy when managing documentation and records.
• Experience within an engineering, facilities, maintenance, or service environment would be advantageous.

What you'll get:

• 25 days annual leave plus bank holidays
• Private medical care
• Hybrid working

If you would like to know more about this role, please get in touch today!