Head of Client Services

Company Description Danbro Group is one of the UK's leading providers of accountancy, payroll, financial planning, and employment solutions, supporting contractors, sole traders, and limited companies nationwide. Since 1999, the company has processed hundreds of thousands of payments and tax returns, building a strong reputation for reliability and compliance. Danbro is rated “Excellent” on Trustpilot with 500+ reviews and is regulated and accredited by FCSA, CIMA, ISO, and FCA. As an appointed representative of the Sense Network, Danbro offers competitive umbrella margins and fixed accounting fees with no hidden charges, focusing on transparent, client-centered services. Role Description The Head of Client Services is a full-time, on-site role based at Danbro's offices in Lytham St Anne's. This role is responsible for leading the client services function, ensuring a high-quality, responsive experience for all clients across accountancy, payroll, and related services. Day-to-day tasks include managing and mentoring client services teams, overseeing client onboarding and ongoing support, and monitoring service delivery standards and performance metrics. The role involves building and maintaining strategic relationships with key clients, proactively resolving complex issues, and collaborating with internal stakeholders to improve processes and enhance client satisfaction. The Head of Client Services will also contribute to service innovation, support compliance and risk management, and provide regular reporting to senior leadership on client service performance and improvements. Qualifications

• Strong Client Services experience, with a track record of delivering high-quality support and solutions to diverse client groups.
• Proficiency in Business Relationship Management and Account Management to maintain long-term, strategic client partnerships.
• Demonstrated Team Management and Team Leadership skills, including coaching, performance management, and resource planning.
• Excellent communication, problem-solving, and conflict-resolution abilities, with a focus on client satisfaction and service improvement.
• Experience in financial services, accountancy, payroll, or professional services environments is highly beneficial.
• Ability to work on-site in Lytham St Anne's and collaborate effectively with cross-functional teams.
• Relevant professional qualification or degree in business, management, finance, or a related field is preferred.
• Strong organizational skills, attention to detail, and comfort with using CRM or client management systems and reporting tools.