Head of Insight and Evidence

Lead insight. Shape strategy. Make a difference. London or Manchester We're looking for an experienced insight leader to head up a talented team, delivering high-quality research and evidence that informs decisions and drives meaningful change. This is an opportunity to take ownership of a strategic insight and evidence function, champion innovation and help shape how research is used to understand and improve people's experiences of transport. The role

• Lead and develop a team of insight and evidence managers, inspiring high standards and supporting their professional growth.
• Oversee a diverse portfolio of qualitative and quantitative research, ensuring robust methods, quality and ethical standards.
• Turn complex data and research into compelling stories, actionable insight and evidence that influences strategic decisions.
• Bring together research, data and wider evidence sources to deliver a richer understanding of the issues that matter.
• Drive innovation in research methods, output design and the use of AI.
• Build strong relationships with senior stakeholders, external partners and suppliers, communicating findings with clarity and impact.
• Help shape priorities, respond to emerging developments and champion continuous improvement. About you You'll be an established insight or research leader with experience managing complex projects and programmes, alongside a strong track record of developing and motivating teams. You'll bring:
• A strong grounding in qualitative and quantitative research.
• Strategic and creative thinking, with the ability to turn evidence into clear, actionable recommendations.
• Excellent communication and stakeholder management skills.
• A collaborative, people-focused leadership style that builds trust and brings people together.
• A passion for innovation, new approaches and improving the impact of insight.
• An interest in the transport sector and the challenges facing its users. The opportunity A senior leadership role where you can combine strategic influence, team development and research excellence — helping ensure that the experiences and needs of transport users are understood and acted upon.