Senior Claims Adjuster - Construction Professional Indemnity

Primary DetailsTime Type: Full timeWorker Type: Employeeplease use description from Lianne Shing's jobSenior Claims Adjuster - Construction Professional indemnityLondon/Hybrid About QBE  At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.    We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.   What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.  The opportunity  Your new role You'll manage a dedicated portfolio of complex and high value Construction professional indemnity claims from start to finish. Additionally, you'll support the Assistant Claims Manager by mentoring junior Claims Adjusters and interns, helping them grow their technical skills. Please note - Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion. Main Responsibilities

• Investigate, manage and resolve complex and high value Construction PI claims efficiently and in the timely manner in accordance with policy terms and conditions in line with QBE Claims Philosophy.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis
• Support the development of relationships with internal stakeholders and external customers to enable the Claims function to fully support their needs.
• Manage external legal providers, analyse coverage and defence reports and be prepared to challenge advice to enable crucial decisions on claims strategy. About You
• Experience in handing professional indemnity Construction claims at an insurance company, adjuster, broker or law firm.
• Excellent organisational, investigation, analytical and negotiation skills
• Great communication skills including experience of presenting
• Enthusiasm for change and continued development
• The ability to mentor and build strong relationships with internal and external stakeholders
• Professionalism and understanding of regulatory and statutory standards and requirements
• IT skills, including experience with MS Office and London Market claims systems Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!    
• 30 days holiday a year with the option to buy up to 2 additional days.   
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.   
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.   
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.    
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.   
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.   
• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.   
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.    To learn more about benefits of working with us, click   Rewarding our people - QBE European Operations Awards & Recognition  We value our employee's experience with us and are proud to have been recognised for the following awards: 
• Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee  To learn more about our achievements, click  here How to Apply   If you're looking for a career that combines your expertise and your empathy, click Apply today.   Your career. At the heart of it.   Skills: Adaptability, Claims Resolution, Communication, Critical Thinking, Industry Knowledge, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management, Strategic Leadership How to Apply: To submit your application, click "Apply" and follow the step by step process.