Senior Visitor Experience Officer

About Us At Hounslow We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be. We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before. About Our Commitment To Diversity And Inclusion We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias. Our Benefits About The Role This is an exciting opportunity to be part of the historic houses team as Senior Visitor Experience Officer at the London Borough of Hounslow's two historic houses, Hogarth's House and Boston Manor House. This role will lead the Visitor experience team ensuring a welcoming and engaging experience for visitors while organising their team to support public programming, hires and caring for the buildings. The role will also manage the workloads of volunteers with front of house responsibilities, co-ordinate with the Volunteer Manager and work with colleagues to ensure training and development opportunities are in place to support the development of staff and volunteers alike. About The Team You'll Be Working In This role sits within the Culture Team as part of the historic houses sub team. The historic houses team manage the two London Borough of Hounslow's two owned and operated historic houses, Boston Manor House and Hogarth's House. This team is responsible for the care of these buildings and their collections as well as the public programmes for each site. This role reports directly to the Historic Houses Senior Manager, the head of the historic houses team. About You If the points below resonate with you, we'd love you to put in an application:

• A self-motivated, strong leader who sets tone and pace using excellent communication and influencing skills.
• Experience of managing and developing staff and volunteer teams.
• Extensive experience of successfully coordinating the visitor offer with a range of diverse departments and stakeholders.
• Experience of researching, implementing and reviewing visitor operation improvements.
• Experience of facilitating and supervising maintenance work. Essential For The Role: Enhanced DBS Read more about the work you'll be doing in the Role Profile. When Interviews Will Be Held And Who To Contact The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact: Email: Telephone: 0208 583 5972 Interviews for this job will be held during week commencing 9th November 2026. Email: Telephone: 0208 583 5972 Interviews for this job will be held during week commencing 9th November 2026.