Product Officer

Are you passionate about creating digital services that help people live healthier lives? At Public Health Wales, our web estate connects people across Wales with trusted health information, public health programmes, professional resources, research and data. As a Product Officer (Web), you'll help improve websites and digital services that support the public, healthcare professionals, researchers and other key audiences. You'll work within the Digital Communications team to identify opportunities for improvement using analytics, user research and stakeholder insight, helping turn evidence into delivered outcomes. You'll support product roadmaps, manage delivery activities and work with colleagues across Public Health Wales to develop accessible, user-centred digital services that meet user needs and organisational priorities. In return, you'll have the opportunity to influence digital services used by millions of people and help ensure access to trusted public health information across Wales. As Product Officer (Web), you will play a key role in improving and maintaining Public Health Wales' web estate, helping ensure digital services meet user needs and support organisational priorities. Working within the Digital Communications team, you will use analytics, user feedback and stakeholder insight to identify opportunities for improvement across websites, content and user journeys. You will help translate user and business needs into clear actions, manage product backlogs, coordinate delivery activities and support digital improvements. You will work closely with colleagues across Public Health Wales, providing advice and guidance on web standards, accessibility requirements and digital best practice. The role requires strong communication and relationship management skills, with the ability to influence stakeholders, explain complex digital concepts in plain English and build consensus around proposed changes. The post holder will support the planning and delivery of website enhancements, monitor performance using web analytics, and help ensure digital products and services are developed in line with accessibility standards, organisational policies and user-centred design principles. This is an exciting opportunity for someone who enjoys problem-solving, continuous improvement and collaborative working to deliver high-quality digital experiences that support public health outcomes across Wales. We are Public Health Wales – the national public health organisation for Wales. Our purpose is ‘working together for a healthier Wales'. We exist to help all people in Wales live longer, healthier lives. With our partners, we aim to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations. Together, our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the main source of public health information, research and innovation in Wales. Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change. To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/ For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/ For further details / informal visits contact: Name: Sarah Griffiths Job title: Web Estate Product Manager Email address: sarah.griffiths29@wales.nhs.uk