Account Executive - L&D

ACCOUNT EXECUTIVE The Account Executive (AE) is an entry level role which is a critical support function and helps more senior members of the account team to drive projects through internally, and with the client. In order to immerse themselves into the deadline-oriented, team-based nature of agency work, the AE needs to embody an impeccable level of organization, a keen eye for detail and excellent verbal and written communication skills as a baseline. An AE should be enthusiastic and interested in learning about Learning and Development (L&D) within life sciences. They bring an outgoing and congenial personality and energy to their work, and are able to connect and interact with a wide variety of people. A successful AE embodies and regularly demonstrates the following skills:

• Listening and questioning in project briefings and kick-off meetings, understanding clients' business challenges, needs and intended outcomes for a project,
• Collaboration - believing in the strength of utilising multiple perspectives and skillsets to arrive at a solution for clients
• Accountability finishing what you start and understand the steps required to complete a project task
• Transparency is key to building trust; the AE should share their progress on tasks with the project lead,
• Passionate about people and
• Is motivated by and comfortable with communicating with different personality types and all levels of client seniority and adapts their style appropriately to fit discussions
• Client focused – can demonstrate the ability to satisfy client needs and those of internal stakeholders and team members, and shows a willingness to work together to build trust
• Solutions and results focused – seeks to understand the background to the project and its objectives to ensure solutions are relevant
• Keen interest in education, healthcare and digital transformation – these are the building blocks of our solutions
• Resilient and flexible – is able to keep functioning effectively when under pressure Job functions Project management and teamwork The AE works closely with more senior members of the account team, supporting the delivery of L&D deliverables in a timely manner, within budget and to meet or surpass client expectations.
• Mavenlink - Project set-up: templates, timelines and resourcing and reviewing these with more senior members of the account team
• Tracking project timelines in Mavenlink and ensuring the data are up to date and reflective of where projects are in the overall process
• Budget monitoring and flagging any potential overspends or out-of-scope requests with senior members of the account team o Invoicing, based on agreed invoicing schedules with clients
• Updating client status reports, ensuring any delivery dates are reflective of agreed timelines within the agency
• Communicating project status and updates to clients clearly and always keeping them appraised of next steps in the process and any potential hurdles
• Drafting meeting summary reports (objectives, discussion points, next steps) for clients following key meetings to manage expectations and drive alignment on next steps
• Coordinating formal medical/legal/regulatory reviews, usually on Veeva, and understanding the tasks involved for formal submissions,
• Reviewing content drafts against client amends, flagging anything that is unclear and needs to be addressed with the client before briefing the internal team
• Reviewing artworked deliverables (PDFs, PPTs, In Design or other) against content drafts, ensuring no critical information has been missed
• Reviewing development links against supplied storyboards and content drafts, ensuring programming reflects approved storyboards and meets the technical specs agreed at the start of the project
• In general, tracking amendments, always ensuring feedback is managed in a consolidated fashion and in keeping with the overall scope Requirements
• Bachelors Degree
• 1 – 3 years Account Executive or Project Management experience in a life science agency. To learn more about working at Red Nucleus, please visit Careers | Red Nucleus.