Graduate Market Research Executive

Want to start your career somewhere you'll make an impact from day one? At The Customer Closeness Company, our purpose is to put the humanity back into business. We're looking for a bright, curious and ambitious Research Executive who wants to build a career in market research and customer strategy. This is a varied, hands-on role where no two projects will be quite the same. You'll support the team in delivering brilliant research and Customer Closeness programmes while gradually building skills and taking greater ownership of projects, client relationships, research and analysis. Because we're a small team, we're looking for someone who is equally comfortable thinking about the bigger picture and rolling their sleeves up to make things happen. YOUR ROLE IN THE CUSTOMER CLOSENESS COMPANY Bringing research to life You'll help us prepare and deliver engaging research and Customer Closeness experiences, including:

• Supporting qualitative and quantitative research projects
• Creating research materials, stimulus and Customer Closeness activity packs
• Helping to develop questionnaires, discussion guides and vox pop guides
• Conducting vox pop interviews and getting great-quality responses
• Supporting moderation and taking on elements of moderation as your experience grows
• Helping set up and manage online research communities
• Coding, analysing and interpreting participant and event feedback
• Identifying themes and insights that help us tell a compelling story
• Taking insightful notes during research and client meetings
• Contributing to analysis, debriefs and client presentations   Making projects happen brilliantly Great research relies on great organisation. You'll help make sure projects run seamlessly from beginning to end, including:
• Managing research participant recruitment and liaising with recruitment partners
• Sourcing venues and coordinating event logistics
• Setting up and supporting digital research sessions
• Creating and managing project schedules
• Liaising with external agencies, suppliers and partners
• Supporting client communication and developing client relationships
• Providing technology support before and during digital sessions
• Anticipating what the project team needs and solving problems before they become problems
• Supporting the wider team with the practical tasks needed to keep projects and the business running smoothly Creating brilliant outputs You'll help us turn our research into outputs that clients want to engage with, including:
• Creating polished, visually engaging PowerPoint presentations
• Editing video and finding creative ways to bring the customer voice to life
• Proofreading reports and presentations with exceptional attention to detail
• Improving the visual impact and clarity of documents
• Preparing images, templates and other materials to make reporting more efficient
• Exploring how AI and new technologies can make our work smarter, faster and better Being part of a small, ambitious team We're looking for someone who wants to contribute beyond their immediate to-do list. That could mean spotting a better way of doing something, volunteering for a new project, helping improve our website, contributing to content, experimenting with a new AI tool or coming up with an idea we haven't thought of yet. If you see an opportunity to make something better, we want you to run with it. You'll also be expected to manage your own workload, communicate clearly about priorities and capacity, support other members of the team and take ownership when something needs to get done. WHO WE ARE LOOKING FOR You might be right for us if you're: Want a career in market research You have a proven interest in the psychology of consumers and market research. You want to build your skills to become a research practitioner.   Curious You're genuinely interested in people: what makes them tick, why they make the choices they do and what businesses can learn from them. Proactive You don't wait to be told every next step. You think ahead, spot what needs doing and get stuck in. Brilliantly organised You're comfortable juggling different priorities, working to tight deadlines and keeping track of the details without losing sight of the bigger picture. A strong communicator You communicate clearly, thoughtfully and confidently, both in writing and in person. You would enjoy standing in front of a team of people and sharing your ideas or giving direction.   Creative You care about how ideas are communicated and enjoy finding engaging ways to bring research and customer stories to life. Digitally confident You're comfortable learning new technology and excited about the potential of AI, video and digital research tools. Someone who cares about quality You notice the typo no one else has spotted, the extra space on a slide and the small detail that could make a client's experience better. WHAT YOU'LL BRING
• A 2:1 in degree-level education, ideally in a relevant subject such as humanities, psychology, behavioural economics or business
• Excellent written and spoken English (preferably a 7 or higher at GCSE)
• Strong numeracy skills (preferably a 7 or higher at GCSE)
• Strong attention to detail
• Confidence using Microsoft PowerPoint, Word, Excel, Outlook ·      Have a genuine interest in market research – demonstrates an interest by having read around the topic
• An active interest in AI and curiosity about how it can improve the way we work
• An interest in and aptitude for video editing and visual storytelling
• The ability to manage competing priorities and deliver to deadlines
• Experience with SurveyMonkey, website creation would be useful, but isn't essential Most important to us is your attitude: curiosity, high standards, energy, initiative and a genuine desire to learn!     WHO WE ARE Here at The Customer Closeness Company, our purpose is to put the humanity back into business. We are customer-centricity specialists who believe that successful companies are close to their customers. We love commercial and we love customer, but most of all we love the sweet spot where value for both lies. We help our clients succeed in a high-velocity business environment by building the customer into their commercial world – into strategy, decision-making, innovation and culture. Together we create clarity, conviction and customer value. We do this in three ways: Building Customer Culture via Customer Closeness programmes, training and tools Equipping businesses with insight via B2C and B2B qualitative and quantitative research Creating customer-inspired strategies for growth via brand positioning, customer experience mapping, and proposition optimisation WHY JOIN US We are a boutique agency with a client portfolio that includes some of the world's most recognisable and valuable brands such as BT, NatWest, M&S, Sainsburys, Aviva and Virgin. We have won AURA's coveted Insight Impact Award for our work with BT and been awarded Best Small Agency twice.   Our focus is on quality of work - everything we do is about delighting our clients. Our aim is for them to think of their work with us as some of the proudest moments of their career. And we want the same for our team too We have a strong training programme and believe in supporting our team and developing from within. Our team get more opportunities and exposure than they might typically get in larger more hierarchical organisations. If you want to feel proud and excited about the impact of the work you do every day, we are the perfect home for you! THE PRACTICAL BITS Our office is in Gerrards Cross, Buckinghamshire, and this is a hybrid role. You'll typically be in our office or at client offices at least twice a week. As a company, we also come together in person at least twice a month, generally on a Wednesday, and attendance at these team days is expected. At times, projects may require you to work from our office more frequently (expect up to 5 days). You'll need to be comfortable travelling to client locations and occasionally working outside standard 9-to-5 hours when projects require it. You'll need the right to work in the UK, a full driving licence and access to a car. HOW TO APPLY Please apply via LinkedIn and we will be in contact should we like to progress your application. Please don't rely on AI to simply tailor your CV to this job description. We want to hear your voice and understand what makes your individual experience right for the role. Think about the experiences, strengths and perspective that only you can bring.