Specialist Customer Operations Support

Salary starting at £28,558.00 and a company pension scheme with highly competitive contribution rates Full time Permanent Yorkshire Parcel Hub, Silkstone House, Express Way, Wakefield Europort, Normanton, Wakefield, WF6 2XX There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey. Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business. Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings. Furthermore, you will work with the relevant internal departments - Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts. Working hours: Full time 37 hours per week. Typical attendance is Monday to Friday, hours between 13:56 – 22:00 (flexibility is required regarding start and finish time, and there may be a requirement to cover evenings and weekends) Location: Based at Yorkshire Parcel Hub, Silkstone House, Express Way, Wakefield Europort, Normanton, Wakefield, WF6 2XX As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes. The successful applicant will be able to demonstrate the following skills:

• A confident and professional telephone manner.
• Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
• Be able to work to tight deadlines.
• Be flexible and able to react to customer and business demands as required.
• Have a desire to provide excellent customer service. Next Steps The next stage of the selection process will be a face to face excel exercise followed by a competency interview. About Us At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe. Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.