Service Delivery Manager - 12 - Month Contract

Job ID 298453 Posted 29-Sep-2026 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Project Management Location(s) Hong Kong - Hong Kong About The Role We are seeking an experienced Service Delivery Manager to act as the key liaison between the client and internal project teams throughout the onboarding, fit-out, and operational readiness phases of a critical data centre environment. This role is responsible for ensuring a seamless customer experience, coordinating technical delivery activities, managing fit-out projects, and ensuring all contractual and service commitments are met. The successful candidate will work closely with design, construction, operations, and customer teams to support the successful delivery of mission-critical infrastructure projects. Key Responsibilities

• Serve as the primary point of contact for customers during onboarding, implementation, and fit-out activities.
• Coordinate with internal stakeholders to ensure contractual obligations, milestones, and service commitments are achieved.
• Manage customer fit-out projects, including planning, scheduling, risk management, reporting, and stakeholder coordination.
• Support design review sessions and ensure customer technical requirements are incorporated into delivery plans.
• Facilitate customer equipment deployments, including racks, servers, network infrastructure, and supporting technologies.
• Monitor project budgets, track costs, and support financial governance processes.
• Coordinate customer audits, inspections, and site visits.
• Prepare and deliver regular project status reports and updates to stakeholders.
• Build strong relationships with customers, vendors, contractors, and internal teams.
• Drive issue resolution and ensure customer requests are managed professionally and within agreed timelines.
• Organise and lead customer meetings, progress reviews, and operational readiness activities. Preferred Qualifications & Experience
• Bachelor's degree in Engineering, Information Technology, Project Management, Construction Management, or a related discipline.
• 5+ years of experience in Service Delivery, Project Management, Customer Success, Data Centre Operations, Critical Facilities, or a similar environment.
• Experience working within data centres, mission-critical facilities, cloud infrastructure, telecommunications, or large-scale technology environments.
• Proven experience managing customer-facing projects with multiple stakeholders.
• Strong understanding of project delivery methodologies, budgeting, scheduling, and risk management.
• Experience supporting customer fit-outs, technology deployments, or infrastructure implementation projects.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced environment managing multiple priorities simultaneously.
• PMP, Prince2, ITIL, or equivalent certifications would be advantageous. About CBRE Group, Inc. CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com . Service line: GWS Segment