Service Administrator

Role: Service Coordinator / Service Administrator

Location: Stirling (Office-Based, Monday to Friday)

Hours: 9:00am - 5:00pm, Monday to Friday (1-hour lunch break)

Salary: Competitive + Benefits

Reed are working with a are an established international engineering and equipment solutions business with operations across multiple markets and a strong reputation for delivering exceptional service. They are looking for a highly organised and proactive Service Administrator to join their Stirling office.

You will be responsible for coordinating service activities, processing customer requests, managing jobs through SAP, and supporting engineers operating across the UK and beyond. You will act as a key point of contact for customers requiring servicing, maintenance, repairs, parts, and technical support for their equipment.

Key Responsibilities

Customer Service & Administration

• Answer incoming calls and email enquiries relating to service requirements, repairs, maintenance, and spare parts.
• Gather detailed information from customers regarding equipment, site locations, and work requirements.
• Ensure all service requests are logged accurately and efficiently.
• Advise customers on service procedures and provide updates on job progress.
• Liaise with customers regarding quotations, service bookings, and job scheduling.
• Process service-related paperwork and maintain accurate records.

Job Management

• Raise and manage service jobs within SAP.
• Coordinate service bookings and confirm appointments with customers.
• Track jobs from initial enquiry through to completion.
• Monitor job status and communicate updates to customers and engineers.
• Generate service quotations and forward them to customers for approval.

Warranty & Parts Administration

• Process manufacturer warranty claims accurately and within required timescales.
• Order, track, amend, and source spare parts from suppliers.
• Liaise with manufacturers and suppliers regarding warranty and parts enquiries.
• Maintain detailed records of warranty submissions and outcomes.

Engineer Support

• Provide day-to-day support to field engineers.
• Arrange travel logistics including hotels, flights, ferries, rail travel, and vehicle requirements.
• Coordinate urgent parts deliveries and troubleshoot scheduling issues.

Skills & Experience Required Essential

• Minimum of 3-4 years' experience in a busy office administration role
• Strong organisational and multitasking skills.
• Good working knowledge of Microsoft Excel and Microsoft Office.

This is an excellent opportunity to join a growing international business where no two days are the same.

Sound like the role for you?

Apply online today!