Operations Customer Agent - Domestic and Electrical

Operations Customer Agent – Domestic and Electrical Hours: 37.5 paid hours per week, scheduled between 08:00 and 18:00, Monday to Friday Reports to: Customer Operations SME Domestic and Electrical Location: Office-based with hybrid working Salary: £25,420 to £28,000 per annum, depending on experience Ready to help deliver outstanding customer service? Join Ecovision as a Customer Agent and play a key role in supporting our customers and residents throughout their journey with us. You will be responsible for handling customer enquiries, resolving system issues, coordinating engineer visits, and ensuring every customer receives a professional, efficient, and positive experience. About Ecovision Ecovision is a growing renewable energy business delivering solar PV services across mainland UK. We manage more than 19,000 installations and support investors, councils, housing associations, and customers to get more from renewable energy. What's in it for you?

• 25 days' holiday, your birthday off, and extra leave for length of service
• Hybrid and flexible working
• Pension up to 5%, company sick pay, death in service cover, and EAP
• Enhanced family leave, long service awards, and bike to work scheme
• Career development, progression support, and regular team socials
• Opportunity to work within a growing and innovative renewable energy business What you'll do
• Triage basic faults relating to non-communication between smart meters and the Ecovision monitoring platform.
• Make outbound calls via our Dialler to customers with system faults where we have been unable to establish contact by email or text.
• Handle inbound customer calls relating to faults, upgrades, emails, text messages, and customer communications.
• Contact customers where remote smart meter readings are unavailable and request manual readings or photographs of meters.
• Schedule appointments for field engineers efficiently and effectively, ensuring allocation aligns with engineer skills, certifications, and geographical location using Salesforce CRM.
• Provide clear, timely, and professional communication and updates to customers.
• Maintain accurate records of customer interactions, actions taken, and resolutions within Salesforce and other internal systems.
• Support administrative activities relating to customer care and asset management.
• Monitor customer satisfaction levels and identify opportunities for process and service improvements.
• Escalate issues appropriately and work collaboratively with internal departments to ensure prompt resolution of customer concerns. What we're looking for
• Previous experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving ability and attention to detail.
• A professional, friendly, and empathetic approach to customer interactions.
• Ability to manage multiple tasks and prioritise workload effectively.
• Good working knowledge of Microsoft Office applications.
• Experience using CRM or ticketing systems. Salesforce experience is desirable but not essential as full training will be provided.
• Experience within the energy, utilities, or renewable energy sector is desirable but not essential.
• A proactive, customer-focused mindset with a commitment to delivering excellent service. Why Ecovision? You'll join a supportive and ambitious team working within a rapidly growing sector that makes a real difference. If you enjoy helping customers, solving problems, and delivering exceptional service, this is an exciting opportunity to develop your career within renewable energy. Apply today and help us deliver outstanding customer service to customers across the UK.

We are happy to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and need reasonable adjustments or assistance, please contact our HR Department at hr@ecovision.co.uk. Any offer of employment will be subject to satisfactory references and successful completion of a six-month probation period. How to Apply Please send your CV and covering letter to hr@ecovision.co.uk.