Helpdesk Engineer - Japanese Speaker

Job Title: Onsite Helpdesk Engineer – Japanese Speaker The Skills You'll Need: Japanese / English, 1st & 2nd Line IT Support, Network Troubleshooting Your New Salary: Up to £39,000 + commuting expenses Location: London Contract: 1-year Fixed Term Contract (potential extension) Hybrid: No – Onsite Start: ASAP Working hours: Monday–Friday, 8:00–16:00 / 9:00–17:00 What You'll be Doing:

• Provide onsite 1st and 2nd line IT support via face-to-face, email, telephone, remote access and chat.
• Manage and update support tickets through the IT ticketing system.
• Support Microsoft 365, user accounts, endpoint devices and related IT services.
• Perform basic Windows Server administration and initial incident troubleshooting.
• Carry out initial network and server incident triage and escalate complex issues where required.
• Support operational security activities, including security alerts, vulnerability and patch status checks.
• Prepare, deploy, replace and support PCs, mobile phones, peripherals and other end-user devices.
• Install, configure and test approved software on PCs and mobile devices. The Skills You'll Need to Succeed:
• Proven experience in onsite IT support or helpdesk environments.
• 1st and 2nd line support experience for PCs, mobile devices, peripherals and business applications.
• Microsoft 365 administration and user/account management experience.
• Familiarity with Active Directory or Entra ID is preferred.
• Good knowledge of Windows 11, Microsoft Office and endpoint security tools.
• Basic Windows Server administration and incident-triage knowledge.
• Basic knowledge of routers, switches and firewalls is advantageous.
• Knowledge of Microsoft Defender and Prisma is advantageous. We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.