Sales Office Administrator

Our client is looking for a proactive and organised individual to join their team as a Sales Office Administrator. Company: Japanese food company Start Date: ASAP Specific Roles Sales Order Processing and Customer Service

• Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR
• Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)
• Completion of product forms/ promotion forms except for quality-related information
• Maintenance of clear records for each customer file, internal and customer's systems, updating any changes to individual procedures
• Respond to various enquiries from customers
• Ensure compliance with export and international trade requirement
• Assisting sales managers when needed
• Monitor payment status for pending orders with payment issues Logistics arrangement
• Daily communication with our warehouses and troubleshooting logistic/supply problems
• Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan
• Working closely with our current transport companies, to ensure that deliveries are made on time and in full.
• Comply with customer-specific Incoterms requirements. Essential Requirement
• Fluent written & spoken English
• Previous experience of administration work
• Friendly and positive with customers
• Proactive problem solver
• Excellent communication skills and flexible thinking Additional Requirement
• Fluent written & spoken Japanese, other languages desirable
• Experience handling complex export documentation. Unfortunately, no visa sponsorships are available. Only shortlisted candidates will be contacted. Thank you and I look forward to your application!