Senior Manager Customer Care

Caralex Recruitment Limited are recruiting on behalf of a well-regarded housebuilder based in Berkshire. They are looking to appoint a Customer Service Manager to work during new homes construction and raise any problems that arise during the construction process. The role will also entail implementing improvements, policies and procedures in order to improve the quality of finished homes and the customer journey, with the aim to reduce any potential issues for the new owners of new homes. This role would suit a candidate who has worked in a similar role for a housebuilder, housing association or contractor dealing with new build residential projects with a thorough knowledge of NHBC and HBF policies, procedures, standards and customer satisfaction surveys. Candidates will either ideally:

• be from a trade or Site Management background.
• have worked in a role such as an NHBC Inspector or similar.
• have worked for a housebuilder / residential developer / housing association within their customer care department, or within Quality Control. As the role is for a construction company, travel between and working on projects as well as working from the head office is expected.