Customer Service Advisor

APPLY NOW! Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive. Shape the future We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow with us We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive. Win as a Team We have an opportunity for a Customer Service Advisor to join Intact Insurance in Gloucester. This opportunity will support the FarmWeb Underwriting team in a hybrid basis. You'll Make An Impact By

• Supporting customer journeys by guiding underwriting service solutions across our commercial lines.
• Deliver efficient and effective solutions to ensure underwriters have all the information required to focus on risk selection and good underwriting choices.
• Manage Brokers and Underwriters expectations, making it easier for customers to do business with us.
• Handle calls, emails and administrative duties for a variety of office tasks such as reporting, claims follow ups and more Your Skills And Experience
• Prior experience in a customer service role or a recent school leaver interested in growing a career with a major insurance provider.
• Proficiency with MS Office and Excel.
• Excellent communication skills both verbally and written.
• A sharp eye for detail.
• Prior exposure or knowledge of underwriting and/or agricultural business is desirable but not essential. Why You'll Love It Here Being part of our team means you'll have the support and freedom to bring your best self to work each day. As a permanent member, here's what you can look forward to
• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours (delete if not applicable to role)
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options Our DEI Commitment We celebrate individuality and believe our differences make us stronger. We're proud to foster a culture where everyone feels respected, valued, and empowered to thrive. consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone's circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. Let's explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we're here to support you.