Parts Advisor Avonmouth

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• Call Euro Commercials – Cardiff Sales: 02920 310310 Service: 029 2031 0310 Parts: 02920 310390
• Call Swansea Service Centre Sales: 01792 762626 Service: 01792 762626 Parts: 01792 526520
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• Call Euro Commercials – Avonmouth Parts: 0117 9387770 Sales: 0117 9387770 Service: 0117 9387770
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• Parts Advisor Avonmouth Location Avonmouth Salary Competitive Parts Advisor - Avonmouth About Us We know that our people make us special, and our customers do, too. If you have a passion for Mercedes-Benz, as well as delivering great service, then the Euro Commercials team is waiting for you. Browse our positions below to find the one best suited to your abilities. In addition to a rewarding people-centric working environment, you will enjoy a long list of benefits and incentives, the opportunity to attend regular socials and a competitive basic salary. Objectives Accurately identify and process customer parts requirements; whilst maintaining a courteous and professional approach in a busy trade parts sales environment. To be sales orientated and target driven to ensure successful parts growth To receive all parts orders and ensure that they are accurately and promptly picked and dispatched efficiently. Reporting to The Parts Advisor will report to the Group Parts Manager. Responsibilities
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• All inbound calls to be answered in line with Company ‘3 ring' policy with correct Company dialogue.
• Actively promote new customer business generation and liaise with manager/aftersales executives
• Keeping customer / workshop updated on backorders and part availability.
• Pick all parts from parts stores and allocate to technicians in the workshop accordingly.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• To maximize sales opportunities through upselling and campaigns
• To be responsible for key account customers; developing sales and opportunities to increase spend.
• To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatch as scheduled and that the customer is kept fully informed of progress or of any problems
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holders immediate supervisor Performance Measures
• To maximize sales opportunities both retail and internal.
• To achieve and exceed individual and departmental targets towards parts growth Benefits:
• Annual Leave entitlement
• Life Insurance
• Commitment Bonus
• Staff Recruitment Bonus
• Referral fee
• Pension
• Financial Wellbeing
• Eye test
• Employee Assistance Programme
• EuRewards employee Benefit scheme. Back to job offers Be Part of the Team Apply for the Role Below Allowed file extensions: txt, rtf, pdf, doc, odt, docx","dictFallbackMessage":"Your browser does not support drag and drop file uploads.","dictFallbackText":"Please use the fallback form below to upload your files like in the olden days.","dictFileTooBig":"File is too big ({{filesize}}MB). Max file size: {{maxFilesize}}MB.","dictInvalidFileType":"You cannot upload files of this type.","dictResponseError":"Server responded with {{statusCode}} code.","dictCancelUpload":"Cancel upload","dictCancelUploadConfirmation":"Are you sure you want to cancel this upload?","dictRemoveFile":"Remove file","dictMaxFilesExceeded":"You cannot upload more than {{maxFiles}}.","acceptedFiles":"text/plain,text/rtf,application/pdf,application/msword,application/vnd.oasis.opendocument.text,application/vnd.openxmlformats-officedocument.wordprocessingml.document","maxFilesize":10}" id="form-recruitment-basic" action="/recruitment/parts-advisor-avonmouth/" method="post"> About You * Required Information Title *
• Please Select - Mr Mrs Ms Miss Dr Prof First Name * Last Name * Phone Number * Phone Type * Home Phone Work Phone Mobile Email * Drop Files Here Upload CV * Additional Information Covering letter (Optional) Email me a copy of this application Cancel Parts Advisor - Avonmouth Responsibilities
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• All inbound calls to be answered in line with Company ‘3 ring' policy with correct Company dialogue.
• Actively promote new customer business generation and liaise with manager/aftersales executives
• Keeping customer / workshop updated on backorders and part availability.
• Pick all parts from parts stores and allocate to technicians in the workshop accordingly.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• To maximize sales opportunities through upselling and campaigns
• To be responsible for key account customers; developing sales and opportunities to increase spend.
• To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatch as scheduled and that the customer is kept fully informed of progress or of any problems
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holders immediate supervisor Performance Measures
• To maximize sales opportunities both retail and internal.
• To achieve and exceed individual and departmental targets towards parts growth Benefits:
• Annual Leave entitlement
• Life Insurance
• Commitment Bonus
• Staff Recruitment Bonus
• Referral fee
• Pension
• Financial Wellbeing
• Eye test
• Employee Assistance Programme
• EuRewards employee Benefit scheme. Back to job offers Parts Advisor - Avonmouth Responsibilities
• Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• All inbound calls to be answered in line with Company ‘3 ring' policy with correct Company dialogue.
• Actively promote new customer business generation and liaise with manager/aftersales executives
• Keeping customer / workshop updated on backorders and part availability.
• Pick all parts from parts stores and allocate to technicians in the workshop accordingly.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for V.O.R. orders to be raised
• To maximize sales opportunities through upselling and campaigns
• To be responsible for key account customers; developing sales and opportunities to increase spend.
• To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatch as scheduled and that the customer is kept fully informed of progress or of any problems
• Ensure that the image and levels of customer service within the department is in line with company standards
• Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holders immediate supervisor Performance Measures
• To maximize sales opportunities both retail and internal.
• To achieve and exceed individual and departmental targets towards parts growth Benefits:
• Annual Leave entitlement
• Life Insurance
• Commitment Bonus
• Staff Recruitment Bonus
• Referral fee
• Pension
• Financial Wellbeing
• Eye test
• Employee Assistance Programme
• EuRewards employee Benefit scheme. Back to job offers Contact Us Whatever your question or feedback we are here to help. So please feel free to contact us Make an Enquiry Book a Test Drive Join us on Social Immerse yourself even deeper. Visit our social channels Euro Commercials (South Wales) Limited is authorised and regulated by the Financial Conduct Authority (registration number is 678833) and is permitted to advise on and arrange general insurance contracts as an intermediary NetDirector ® - Automotive Ecommerce