Leadership, Business Management and Administration Skills Coach

Permanent. Full time. £34,000 to £38,000 per year. Coach the leaders, managers and business administrators who keep organisations running, and build a lasting career doing it. Role Leadership, Business Management and Administration Skills Coach Reports to Delivery Manager Location Hybrid, home based, with national travel to learners and employers Contract Full time, permanent Salary £34,000 to £38,000 per year, depending on experience Programmes Team Leader Level 3 (ST0384), Operations Manager Level 5 (ST0385) and Business Administrator Level 3 (ST0070) The opportunity Mercury Training Services Ltd has been a leader in security and management apprenticeships for over 21 years. Our clients include the Ministry of Defence, some of the largest corporate organisations in the country, museums, universities, the NHS, seaports and airports, logistics hubs and high end retail environments. We built this business out of the spare room of a council house, and we have never forgotten how we did it. This role sits at the heart of our leadership, management and business administration portfolio. You will coach apprentices on the Team Leader Level 3, Operations Manager Level 5 and Business Administrator Level 3 programmes: supervisors stepping into their first leadership role, operational managers taking on greater responsibility, and administrators who keep their organisations organised, compliant and moving. This is a permanent post. You will walk into live learners from day one, with no waiting for a caseload to fill and no ambiguity about what good looks like. For a Skills Coach who takes pride in achievement rates and wants a settled role with the backing to do the job properly, this is a place to build a career. If you are passionate about passing on your management and business expertise and shaping the next generation of leaders and professionals, this is the opportunity to do it with the time, the caseload and the support to do it well. What you will earn The salary is £34,000 to £38,000 per year, depending on your experience and qualifications, together with the full benefits package set out below. What you will own -  A caseload of Team Leader Level 3, Operations Manager Level 5 and Business Administrator Level 3 apprentices, from the point they are allocated to you until the day their result comes through. -  The learner journey for every one of them: teaching, coaching, assessment, progress reviews, off the job training, gateway and end point assessment preparation. -  The employer relationship at line manager level, so that every apprentice has a line manager who turns up, contributes and understands what their part of the programme is. -  Your own diary, your own forward plan and your own compliance. You plan your visits, your teaching and your assessments, and you keep the record straight. -  The quality of the development you deliver: real world leadership, management, business and administration skills that hold up in the workplace, not just against a set of knowledge, skills and behaviours. Where the line sits You are a Skills Coach, not a manager, and that is deliberate. Your Delivery Manager owns your caseload review, your performance and your development, and is the person you go to when something needs a decision. The Curriculum and Standards Lead owns the programme content, so if the curriculum needs to change you raise it rather than rebuild it yourself. The Quality Operations Manager owns quality assurance and standardisation. What is yours is the learner. Nobody else at Mercury will know your apprentices better than you do, and nobody else will be closer to whether they finish. Key responsibilities 1.      Deliver one to one and group training and assessment for apprentices on the Team Leader, Operations Manager and Business Administrator programmes, both online and on site. 2.      Visit apprentices in their workplace to assess progress and provide coaching. 3.      Develop and deliver sessions focused on real world leadership, people management, business and administration skills that prepare apprentices for greater responsibility. 4.      Embed English and maths into your teaching, coaching and assessment throughout the programme. The functional skills qualifications themselves are delivered separately by the Functional Skills team. 5.      Complete inductions and deliver the First Day In Learning within four working weeks of learner allocation, and submit accurate induction paperwork by the Friday following induction. 6.      Plan learner visits, evidence collection, teaching activities and exams at least four weeks ahead, and three months ahead with each learner. 7.      Provide assessment feedback within five working days. 8.      Conduct detailed progress reviews with the apprentice and their line manager every ten weeks. 9.      Monitor and record off the job training monthly, so that every learner meets the requirements by the end of their programme. 10.   Identify and remove barriers to achievement, with a documented intervention plan for every at risk learner within five working days. 11.   Prepare learners for gateway and end point assessment, and hold a next steps conversation with every completer. 12.   Carry out a welfare check at every coaching session and record it on the system. 13.   Report every safeguarding concern to the Designated Safeguarding Lead within 24 hours. 14.   Promote equality, diversity and inclusion, health and safety, quality assurance, safeguarding and continuous improvement in everything you deliver. 15.   Handle break in learning and withdrawal cases fully in line with the Funding Rules, recorded within five working days with signed evidence, correct dates, systems updated and the employer informed. 16.   Maintain a full CPD log of at least 30 hours a year, submitted quarterly, complete all mandatory training and attend standardisation sessions. 17.   Register learners with awarding organisations in good time, and cooperate fully with audits by Mercury, awarding bodies, funding partners, the DWP/DfE and Ofsted. 18.   Notify Mercury immediately of any absent learner or emerging issue, and act as the link between the apprentice, the employer and the business. 19.   Nominate an apprentice or line manager of the month, every month, with a written statement. What you will bring Essential -  A minimum of three years operational experience in a leadership, management, business administration or business services role. -  Proven experience of delivering apprenticeship standards, from induction through to end point assessment. -  Level 3 Award in Education and Training (AET), or an equivalent teaching qualification. -  Level 3 Certificate in Assessing Vocational Achievement (CAVA). -  Level 2 English and maths, or an equivalent such as GCSEs. -  A genuine understanding of what first line managers, operational managers and business administrators actually do, and the training needs that come with it. -  Excellent organisational skills, and the discipline to plan your own diary and visits with learners and their line managers. -  Self motivated and self reliant, able to use your own initiative and manage your own schedule. -  The ability to travel across the UK to meet your apprentices on site, and your own transport. Mileage is paid at 55 pence per mile. -  BPSS clearance and an enhanced DBS with barred list check. Desirable -  Membership of a vocational institution such as CMI, IOSH, the Security Institute, IPSA or IWFM. -  A Level 5 qualification in your vocational sector. -  Experience of delivering the Team Leader, Operations Manager or Business Administrator standards, or of coaching apprentices through an end point assessment. Caseload and flexibility Mercury runs a lower apprentice to coach ratio than most apprenticeship providers in England. That is a deliberate choice and it is the single biggest reason our Skills Coaches stay. It means a manageable caseload and real time for each apprentice, rather than a list of names you can never get to. We review caseloads regularly to protect your work life balance. The industries we serve run 24 hours a day, so the role can involve working across different shifts, including evenings and weekends, but you have the autonomy to plan your own work around that. You will always have the backing of the management team and your fellow Skills Coaches. What we offer -  A salary of £34,000 to £38,000 per year, depending on experience. -  34 days paid holiday, being 26 days annual leave plus 8 bank holidays, including the Christmas and New Year shutdown. -  Company pension scheme and life insurance. -  24 hour online doctor access for you and your family. -  A full home office setup, including laptop, phone, desk, chair and monitors. -  Travel paid at 55 pence per mile, plus fully funded trains, hotels and meals. -  Development to higher levels of teaching, assessment and internal quality assurance, and apprenticeship opportunities for your own development. -  Staff perks and benefits, including fully funded team events. -  Comprehensive support from colleagues and business support. Other requirements -  All appointments are subject to our safer recruitment process, including references, right to work checks, BPSS clearance and an enhanced DBS with barred list check. -  You will be expected to keep abreast of company developments and follow the monthly training plan. This description is not intended to establish a total definition of the job, but an outline of the main duties. You will be expected to carry out other reasonable duties from time to time as the needs of the business require.