Service Desk Consultant

Service Desk Consultant – 2nd Line (Infrastructure) Location: Bristol (Hybrid) Salary: Up to £42,000 per annum (DOE) + Bonus CAP Resourcing is proud to partner with a multi award winning, Microsoft designated Managed IT Services Provider to recruit an experienced 2nd Line Service Desk Consultant (Infrastructire). The Role As a 2nd Line Service Desk Consultant, you will act as a key technical escalation point for 1st Line Engineers, Apprentices, and junior team members. You will take ownership of investigating, troubleshooting, and resolving complex technical incidents across both traditional on-premises infrastructure and modern cloud environments. Experience Required

• Strong hands-on background in on premises servers, networking (routing, switching), and cloud/hybrid infrastructure.
• Deep experience with Microsoft 365, Exchange, and Virtualisation technologies.
• Strong command of firewalls, enterprise antivirus (e.g., Sophos), and IT security.
• Hands-on knowledge of on-premises and cloud based backup solutions, plus hosted telephony.
• Full UK Driving License required.
• Exceptional phone manner, strong relationship building capabilities, and a passion for mentoring team members.
• Active Microsoft Associate level certification (e.g., AZ-104, AZ-500, AZ-700, AZ-140, or SC-300) is desirable but not essential Package & Benefits
• In return you will receive and basic salary up to £42,000 (DOE)
• Performance related bonus
• 25 days annual leave + bank holidays (increasing with service)
• Pension
• Life assurance and healthcare plan To apply for this opportunity or learn more about the position, please submit your updated CV directly to CAP Resourcing