Facilities, Events and Customer Services Coordinator

Broxbourne Big Local is a community-led charity working to strengthen connections, improve wellbeing, and create opportunities for people across Wormley, Turnford and the wider Borough of Broxbourne. Based at Wormley Community Centre, we support thousands of visits every month and provide a safe, welcoming space where residents of all ages can come together, access support, and take part in activities that improve their lives. We host a wide range of programmes including NHS health and wellbeing courses, mental health support groups, youth activities, disability services, cost-of-living support, and community events. We also provide affordable space for small local businesses, charities and grassroots groups who rely on the centre to deliver their work. Our mission is simple: to build a cohesive, inclusive and sustainable community where everyone feels they belong. We do this by listening to local people, responding to their needs, and creating opportunities for connection, learning and growth. As a charity, we are committed to strengthening community capacity, supporting local partnerships, and ensuring Wormley Community Centre remains a vibrant, accessible hub for years to come. Broxbourne Big Local is a registered charity (1197644) and Charitable Incorporated Organisation, governed by local trustees and rooted in the values of community leadership, inclusion and long-term sustainability. Responsibilities Wormley Community Centre is a busy, community-led hub supporting thousands of visits each month. We are looking for a reliable, practical and friendly Facilities, Events & Bookings Co‑ordinator to provide essential on‑site support. This role ensures the centre is safe, welcoming and well-prepared for the wide range of activities, events and private hires that take place throughout the week. Alongside facilities and events support, the postholder will play a key role in managing bookings, responding to enquiries, issuing invoices, and supporting smooth customer service across the charity. This is a hands-on position involving room setups, lifting and moving equipment, supporting hirers, and being a consistent on-site presence during our busiest periods. Working Pattern This role requires two fixed on-site days per week, 9am–5pm:

• Thursday (mandatory) – our busiest day with no existing staff cover
• One additional weekday (to be agreed) Plus:
• Occasional weekend/evening support to assist with event crossovers and building access
• Due to the nature of the role, living locally is strongly preferred Key Responsibilities Bookings, Customer Service & Administration
• Manage room hire bookings using our digital booking system
• Respond to enquiries by phone, email and in person
• Issue invoices, track payments and support basic financial administration
• Maintain accurate booking records and communicate clearly with hirers
• Provide friendly, professional customer service to all centre users
• Support the charity's social media presence by preparing and posting timely updates about centre activities, community programmes and events
• Support the wider team with administrative tasks as required Facilities & Operations
• Open and close the building on designated working days
• Set up rooms according to booking requirements (tables, chairs, equipment, accessibility needs)
• Carry out physical tasks including lifting, moving furniture, and preparing spaces
• Ensure all areas are clean, safe and ready for use
• Complete basic safety checks (fire exits, lighting, equipment condition)
• Monitor the building and report maintenance issues promptly Events & Hirer Support
• Act as the main on-site contact for hirers, groups and partners
• Provide a welcoming, helpful presence for all centre users
• Support community sessions, health programmes and private events
• Explain how to use the space and facilities safely
• Respond to and resolve minor issues during bookings Weekend & Private Hire Support
• Provide occasional weekend cover (usually short shifts) to support party crossovers
• Ensure hirers leave the building clean, safe and ready for the next user
• Facilitate access and complete end-of-hire checks General Support
• Assist with stock checks and replenishing basic supplies
• Support the wider team with operational tasks
• Contribute to maintaining a positive, inclusive and community-focused environment Person Specification Essential
• Reliable, punctual and able to work independently
• Practical, hands-on approach with confidence in lifting and moving equipment
• Strong interpersonal skills and ability to work with a wide range of people
• Experience using digital systems (e.g. booking platforms, calendars, email)
• Experience creating social media content or supporting digital communications
• Confidence issuing invoices, handling payments and managing basic admin
• Comfortable answering calls and supporting customer enquiries
• Ability to manage multiple tasks and respond to changing needs
• Willingness to work flexible hours, including occasional weekends
• Lives locally or within a short travel distance
• Commitment to community values and inclusive practice Desirable
• Experience in a community centre, events, hospitality or facilities role
• Basic understanding of health & safety in public buildings
• Experience supporting events or customer-facing environments
• Experience with Hallmaster or similar booking systems If you care about your local community and enjoy hands‑on work, we'd love you to take a look at the full advert: Facilities, Events and Customer Services Coordinator - Community Alliance Broxbourne & East Herts