Graduate Customer Account Specialist

Title: Customer & Accounts Coordinator Location: North London – 100% Office Based Salary: £30,000 – £40,000 + benefits Our client, a multinational fashion group based in London, is looking for a confident and customer-focused Customer & Accounts Coordinator to join their team. This is a broad, hands-on role combining customer service, sales and order administration, office support and day-to-day accounts administration. Working closely with the operations, management and wider business teams, the successful candidate will play a key role in supporting customers, coordinating orders and ensuring the smooth running of daily administration. Key Responsibilities:

• Act as a first point of contact for customers, suppliers and visitors
• Manage incoming telephone and email enquiries
• Prepare quotations and process customer orders
• Coordinate order amendments, deliveries and transport bookings
• Maintain accurate customer, product, pricing and order records
• Follow up customer enquiries and quotations
• Raise sales invoices, credit notes and customer statements
• Allocate customer receipts and follow up outstanding accounts
• Process supplier invoices and supporting documentation
• Assist with supplier, bank and transaction reconciliations
• Support payroll administration, VAT preparation and general bookkeeping
• Maintain product and operational information across internal systems
• Produce sales and performance information for management
• Provide general administrative and business support to the management team Candidate Requirements:
• Previous experience in customer service, sales administration, order processing, office coordination or a similar role
• Strong customer-facing and communication skills
• Excellent written and spoken English
• Some hands-on experience with invoicing, bookkeeping or accounts administration
• Good working knowledge of Xero is highly desirable
• Experience using Dext would be advantageous
• Strong Excel and general Microsoft Office skills
• Strong organisation and attention to detail
• Confident handling multiple priorities in a busy environment
• Proactive, adaptable and keen to learn
• Experience in wholesale, retail, hospitality, food production or another customer-led environment would be advantageous