Security Supervisor

Security Supervisor | ISS Facility Services Location: UHCW & Rugby St Cross ISS Facility Services is looking for an experienced Security Supervisor to help lead a professional, responsive security service across University Hospitals Coventry and Warwickshire (UHCW) and Rugby St Cross. Reporting to the Security Manager, you'll supervise the security team and help ensure the safety and wellbeing of patients, staff, visitors and contractors across a busy healthcare environment. This is a hands-on leadership role where professionalism, communication and calm decision-making are essential. The role You will:

• Lead and support the security team, providing clear direction and guidance.
• Organise staffing and resources to maintain effective security coverage.
• Maintain high standards of security, safety, compliance and service quality.
• Manage team performance, training, motivation, welfare and development.
• Conduct performance reviews, team meetings, return-to-work discussions and investigations.
• Carry out quality checks on security records, reports and operational documentation.
• Respond to major incidents and emergencies, working with Trust teams and emergency services where required.
• Support clinical staff with patient escort and patient-minding duties when necessary.
• Ensure security equipment, radios and other resources are properly controlled and maintained.
• Monitor service standards and identify opportunities to improve performance and quality.
• Maintain confidentiality, professionalism and patient privacy at all times. About you You'll be an experienced security professional with the confidence to lead a team in a challenging, customer-facing environment. You'll bring:
• Previous Security Supervisor or Team Leader experience.
• A valid SIA licence appropriate to the role.
• Strong communication, leadership and interpersonal skills.
• The ability to motivate and manage a team effectively.
• A calm, professional approach to challenging or sensitive situations.
• Strong organisational skills and attention to detail.
• The ability to respond quickly and appropriately to incidents.
• A good understanding of security, health & safety and compliance requirements. Why ISS? This is an opportunity to take a key security leadership role within a critical healthcare environment, helping create a safe and secure setting for patients, staff and visitors. You'll have the opportunity to lead a team, improve service standards and make a genuine difference every day.