Senior HR Administrator

Senior HR Administrator Location: Bournemouth Contract: 12 Months Work Setup: Hybrid - 4/5 days in the office Who We Are J.P. Morgan is a global financial services firm offering investment banking, asset management, and wealth management. It provides innovative financial solutions and expertise to corporations, governments, and individuals worldwide. What you'll do

• Manage end-to-end intake and triage of new cases via HR systems and email, ensuring appropriate routing and escalation where required
• Support employees and managers through sickness absence and leave of absence processes, including occupational health coordination and reasonable adjustment cases
• Act as a primary point of contact for complex or sensitive queries, communicating clearly with stakeholders via phone and written correspondence
• Partner with HR and wider business teams to resolve cases efficiently, ensuring timely and compliant outcomes
• Maintain accurate case records and complete all required tracking, documentation and HR system updates
• Deliver high-quality service by meeting defined SLAs, quality standards and productivity targets while processing HR transactions accurately What you bring
• HR background with at least 3 years' experience in HR Advisor, HR Consultant or HR Business Partner roles, managing complex employee relations cases
• Strong employee relations case management experience, with a focus on sickness absence, occupational health and related workplace support processes
• Solid understanding of UK sickness absence frameworks and reasonable adjustment processes, including coordination with occupational health providers
• Strong communication skills, with the ability to engage effectively with employees, managers and senior stakeholders in writing and verbally
• Proven ability to manage multiple priorities in a fast-paced environment, demonstrating accuracy, organisation and strong problem-solving capability
• Experience using HR systems such as ServiceNow or Oracle HCM, alongside strong Microsoft Office skills, with confidence working through ambiguity and escalating appropriately What's Next? If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more.

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