Internal Sales Manager

• Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Temporary (Fixed Term)

Position Overview:

Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a dynamic and experienced individual to fill the role of Internal Sales Manager on a 12-month fixed term contract.
The Internal Sales Manager will lead our Product Support Inside Sales team and drive sustainable growth across parts, service, integrated solutions, and customer support agreements. :

This is a high-impact leadership role where you will be responsible for developing a high-performing team, maximising sales opportunities, strengthening customer relationships, and delivering profitable business growth. Working closely with Product Management, Sales Excellence, and key external partners, you will play a pivotal role in shaping and executing sales strategy whilst building a culture of collaboration, accountability, and customer excellence.

Key Responsibilities:

• Lead, coach, and develop a team of Inside Sales Representatives to deliver outstanding sales performance and customer service.
• Drive profitable growth across parts, service, integrated solutions, and customer support agreements.
• Develop strategic account plans that strengthen customer relationships and increase loyalty, retention, and revenue.
• Work collaboratively with Product Management and Sales Excellence teams to develop and execute strategic and tactical sales plans.
• Partner with key stakeholders, including Caterpillar representatives, to maximise growth opportunities and customer value.
• Lead employee engagement, performance management, coaching, and development activities within the team.
• Manage customer issues and escalations, ensuring positive outcomes that enhance customer satisfaction and business performance.
• Deliver against key performance indicators including revenue, gross profit, EBIT, customer satisfaction, pipeline growth, and team development objectives.

Knowledge, Skills and Experience:

• Significant experience in a sales leadership or sales management role.
• Experience managing sales pipelines and strategic account development.
• Strong aftermarket sales experience.
• Ex
• perience coaching, mentoring, and developing high-performing teams.
• Strong understanding of solution-based and value-led selling.
• Excellent leadership, communication, presentation, and negotiation skills.
• Commercially astute with strong analytical and decision-making capabilities.
• Ability to influence stakeholders and build effective relationships across internal and external networks.
• Strategic thinker with the ability to translate plans into measurable business results.
• Experience working within technical, engineering, industrial, construction, equipment, or related sectors would be advantageous.
• Knowledge of Caterpillar products, dealer operations, or a distribution environment is desirable.
• Relevant sales, management, or leadership qualifications would be beneficial.

What We Offer:

In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

Why Join Us:

At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and sales and are ready to take on a new challenge, we want to hear from you.