Head of Operations

Joe Blake's is speciality coffee and food, served fast throughout 6 sites in London. Twenty or more sites within two and a half years. I am looking for someone to run the estate so that I can build it. You will own how every site trades. Sales, labour, margin, standards, compliance, the people and every new opening. You will own the coffee as well. The standard, the accreditation, the roaster relationship and the drinks margin all sit in this role, because the person running the estate should be the person setting the bar. I will be straight about where we are. The operation has kept up with six sites. It now needs to be built for twenty. A documented standard, a trained bench of managers and a weekly rhythm the whole estate runs to. You would be building those rather than inheriting them, and that is the most interesting part of the job. We sell around 350,000 drinks a year. Speed is part of the product and the standard is the rest. £70,000 OTE. Who You Are

• A Scale Specialist: You have a proven track record of scaling a QSR, fast-casual, or hospitality brand from single-digit locations to a massive footprint.
• Data-Driven, People-Led: You live in the data, but you lead with empathy. You know that the best operational playbook is useless if the field staff hate executing it.
• Obsessed with Efficiency: You have a natural instinct for identifying friction points, whether it's a poorly laid-out counter or a clunky POS system.