Traffic Management Administrator

Department: GTM Location: Redditch Compensation: £29,741.40 / year Description As Traffic Management Administrator, you will provide support to the Planning Manager, as part of the Planning Team. You would be responsible for ensuring works are captured and booked through our management system in a timely manner. Liaise with internal and external clients and assist with commercial enquiries. Hours for this role will be 8:00 - 17:00 - Monday to Friday Key Responsibilities We are looking for someone to:

• Provide a front-line telephone service to both internal and external customers
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co-ordination and distribution of the operational job packs
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures Experience and Qualifications
• Experience in an administrator / planning role
• Ability to prioritise workload, multi-task and work under tight time pressures
• Excellent communication and IT skills
• High attention to detail Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.