Customer Service Assistant

Join One of the World's Fastest Growing Manufacturers – The Vuba Journey Has Only Just Begun! Founded in 2009 by entrepreneur Sean Scott in the United Kingdom, Vuba has grown from an ambitious start-up into one of the world's fastest growing manufacturing businesses. Driven by innovation, investment and an unwavering commitment to quality, we've built a reputation as a global leader in resin surfacing products and specialist construction materials. Our headquarters are located in Hull, supported by a growing network of specialist facilities across the UK. This includes our National Production & Distribution Centre in Melton, Easihold Production & Distribution Centre in Beverley, Research & Development Centre in Beverley, Aggregate Processing Facility in Goole, and Regional Distribution Centres in Birstall and Bridgwater. Internationally, our Americas Distribution Centre in Virginia supports our rapidly expanding presence across North America, and we have plans for more sites in the US, alongside our operations in the Middle East and our worldwide distribution network. Over the past two years, we've invested more than £5 million into new manufacturing facilities, automation, research, technology and distribution infrastructure. Every investment has one goal: delivering industry-leading products, exceptional customer service and a world-class experience for our customers. Vuba products are now trusted in more than 60 countries across North and South America, Europe, the Middle East, Australia and beyond. As global demand continues to accelerate, so does our ambition. Our growth speaks for itself. Revenue has increased from £15 million in 2021 to £28 million in 2024, with the business on track to achieve £70 million in revenue during 2026. Backed by a passionate team and a social media audience of more than one million people, Vuba has become one of the most recognised brands in our industry. Our Awards:

• Back-to-back King's Awards for Enterprise:
• Innovation (2025)
• International Trade (2026)
• Financial Times – Fastest Growing Manufacturer in Europe
• Financial Times – FT1000 Europe's Fastest Growing Companies
• FEBE Top 100 Fastest Growing Companies (five consecutive years)
• The Sunday Times Top 100 Fastest Growing Businesses
• YouTube Creator Award Why Join Vuba? We're building more than a business—we're building a team of ambitious people who want to make an impact. Whether you're an experienced professional looking for your next challenge or a young, ambitious individual ready to launch your career, you'll find genuine opportunities to develop, grow and progress with us. We value people who are driven, adaptable, curious and willing to challenge the norm. At Vuba, we don't just offer jobs—we build careers. If you're ready to work hard, think differently, embrace opportunity and be part of something extraordinary, your future starts here. We're looking for a Customer Service Assistant to join our customer support team in Hull. This is a hands-on role where you'll be the friendly voice that answers queries, resolves issues, and keeps the customer experience smooth from start to finish. Whether customers contact us by email, live chat, or phone, your goal will be the same: to understand what they need and deliver clear, accurate support. You'll communicate with empathy, attention to detail, and a practical mindset—turning every interaction into a positive outcome. What you'll be doing:
• Responding to customer enquiries across multiple channels, ensuring a timely and helpful reply.
• Providing accurate information on orders, deliveries, products, and service processes.
• Resolving issues such as order changes, delivery problems, returns, and product-related questions.
• Handling customer complaints with care, following procedures while looking for solutions that satisfy the customer.
• Maintaining clear records of customer interactions and actions taken, so nothing is missed.
• Collaborating with internal teams to escalate complex cases and keep resolutions moving.
• Working to service standards, ensuring quality, consistency, and continuous improvement. What we're looking for:
• Excellent communication—clear, friendly, and confident (in writing and speaking).
• A customer-first attitude with the patience to listen, understand, and act.
• Strong attention to detail to ensure information is correct and processes are followed.
• The ability to stay calm and organised when things get busy.
• Comfort working in a fast-paced environment where you manage priorities and deadlines.
• Experience in customer service is desirable, but not essential—what matters most is your approach and reliability.
• Basic computer literacy to use customer systems and manage case updates. Why you'll enjoy this role: This isn't just a job where you “answer messages”. It's a role that gives you the chance to make a genuine difference to customers—every day. You'll build confidence in your knowledge of our products and processes, and you'll see how your effort helps customers move from confusion to clarity. We take pride in creating a supportive environment where feedback is welcomed and training is provided. You'll have the tools and guidance you need to succeed, while also having the ownership to improve how we handle customer care. And with the role based in Hull, you'll be joining a team in a location that's full of energy and opportunity. You'll be part of a business that values quality, consistency, and people who care about getting it right. A great day in the life looks like…
• Starting your shift by checking your queue and prioritising urgent cases.
• Helping customers with order updates, delivery questions, and product guidance.
• Resolving issues using good judgement, empathy, and correct process.
• Updating case notes so colleagues have full visibility and next steps.
• Working through questions efficiently—without rushing the quality.
• Closing your shift knowing you've made a real difference for customers. Ready to join us? If you enjoy customer service, take pride in helping people, and want a role where your impact is clear, we'd love to meet you. We're excited to hear from you. Bring your energy, your reliability, and your customer-first mindset—and we'll provide the support to help you thrive.