Monitoring Lead

The Monitoring Lead is the regional owner of detection and analysis, and the point of contact when something in the environment starts to move in the wrong direction.

• Monitor Nexthink dashboards, alerts and campaigns throughout the regional shift
• Identify early-warning signals across CPU, memory, disk, application crashes and boot time
• Perform root cause analysis using Nexthink Finder, device timelines and behavioral trend analysis
• Trigger proactive remediation through automation, targeted user action or evidence-based escalation
• Act as the regional escalation point for the Service Desk and WT Engineering
• Own regional experience health reports and trend analysis Successful candidates bring a strong end-user computing background across Windows, macOS and VDI, are comfortable with data analysis and pattern recognition, and hold an operational mindset that stays calm under pressure.