End User Support Specialist

We are looking for an experienced onsite engineer who can independently manage end-user support operations, device lifecycle activities, incident resolution, and local site technology requirements within a banking environment. The role requires a strong customer-focused individual capable of acting as the primary IT contact for the site while coordinating with remote support and engineering teams. Key Responsibilities

. Provide onsite desktop and end-user support. . Hardware break-fix and device deployment activities. . Laptop/Desktop build, installation and refresh programs. . Incident and service request management. . Application troubleshooting and user support. . Mobile device and printer support. . Support major technology changes and rollout activities. . Vendor coordination and site support activities. . Maintain accurate ITSM documentation and ticket hygiene. . Stakeholder engagement with local business users and leadership. Required Skills . 5+ years of Desktop Support / EUC Support experience. . Strong Windows 10/11, Office 365 and Active Directory knowledge. . Hardware and software troubleshooting expertise. . Experience with ServiceNow or similar ITSM tools. . Strong customer service and communication skills. . Experience supporting users in enterprise or financial services environments is highly preferred. Location Warrington Cheshire UWA1 4RF UK Preferred . ITIL Foundation Certification . Desktop Support certifications . Financial Services experience