Account Manager

Business context Formally known as IMV Imaging, Vet Solutions is the dedicated veterinary imaging department of IMV Technologies. We are world leaders in providing veterinary imaging equipment including Ultrasound, X-ray, endoscopy, CT and MRI.  Location This role will be partly home based but will involve visiting customers as part of a designated territory. There will also be some overseas travel as required. The territory covers Northern Ireland and counties in the North of Ireland. Applications based within the territory would be preferable. Job purpose/ key responsibilities The key role is to manage all aspects of the customer's needs, their business account and their relationship with Vet Solutions. Our customers include private and corporate owned veterinary practices, non-veterinary customers and other businesses within the territory. The key responsibilities include the following;

• Develop and promote Vet Solutions as a leading company within the veterinary industry and marketplace, develop relationships and engage with all customers, veterinary practices and members of the agricultural industry.
• Develop Vet Solutions values; innovation, quality, excellence, integrity and learning, to build confidence in our brand and our products with the territory.
• Engage with our existing customer base by building relationships and fully understanding their clinical needs within their business, and maintain strong long-term relationships.
• Engage with all veterinary practices to find new potential customers and build upon our market share, identifying new business opportunities and potential leads.
• Develop relationships with key opinion leaders within various sectors of the veterinary market including small animal, large animal and equine practices.
• Understand the clinical needs of a veterinary practice in terms of diagnostic imaging equipment, find solutions which will make their workflow easier, encouraging customers to consider new imaging options that maximise return of imaging with their business.
• Develop full knowledge on Vet Solutions product portfolio – small animal, farm animal and equine related products covering the following modalities – Ultrasound, Xray, Endoscopy, therapeutic and surgical lasers.
• Provide sales quotations and advice on suitable equipment, carry out successful demonstrations of equipment to all customers and follow up on sales opportunities to develop and maintain a strong pipeline of opportunities.
• Arrange installations and training as required following purchase of equipment.
• Follow up with customers, consistently checking in and ensuring that their needs are met.
• Team collaboration - work closely with other departments within the business; service teams, customer care, marketing, finance etc to provide a seamless service to our customers.
• Liaise with the service team when customers need advice or repairs to ensure customers are reassured and supported, be the conduit between the customer and Vet Solutions and take ownership of customer related issues.
• Learn and use Vet Solutions customer relationship management (CRM) system. Keeping relevant customer information, account details and opportunities up to date on the CRM system.
• Attend general account manager quarterly meetings held at our head office in Scotland, and occasional account manager training days held in GB.
• Engage in regular team meetings with the general management team in Ireland and with other business department representatives as required.
• Travel away from home as and when required (all accommodation and travel expenses will be reimbursed).
• Responsible for achieving the overall revenue budget within the territory. Experience Required For this role we are particularly keen to hear from;
• A vet, an RVN or someone who has had prior experience within the veterinary industry as an Account Manager or experience in a similar role.
• Candidates with a good understanding of the veterinary industry within Ireland.
• Candidates with previous sales experience would be advantageous. Competencies/ Key characteristics
• Confident communicator.
• Friendly, flexible and relaxed attitude to maintain customer support with understanding and empathy.
• Sound negotiation and problem solving skills.
• Enjoy building relationships and working as part of a greater team.
• Excellent organisation and time management skills.
• Motivation & desire to succeed.
• Willingness to work hard.
• Financial acumen, understanding budgeting and pricing strategy.
• A team player who is prepared to get involved in various business projects.
• Ability to travel.