VIC Sales Advisor

As VIC Ambassador, you showcase the collections and assist clients, particularly VIP & VICs, to provide them with a luxury, personalized experience in our Harrods location. Your missions will be as follow: Sales & Client Relations Greet and advise clients in-store; Present the products and the brand's universe; Identify clients' needs and suggest suitable products; Drive sales (upselling, cross-selling, special orders, product exchanges, etc.); Build clients loyalty and expand the client database; Ensure a premium and immersive client experience within the Balmain universe; Serve as the point of contact for client relations and sales within the store. VIC Management Serve as the primary point of contact for VIC clients; Develop and retain the VIC base; Help organize exclusive events and experiences (dinners, collection launches, private appointments, in-store events, etc.); Track and report on completed initiatives; Coordinate invitations, gifts, and personalized gestures; Collaborate with the Client Development & Trade Marketing teams to maintain exceptional relationships with VIC clients. You have a commercial background and 5 to 10 years of experience in the retail and luxury sectors, ideally at Harrods. Excellent presentation and oral/written communication skills. Strong product orientation, customer relations and business orientation. Proactive, team player, enthusiastic, versatile, rigorous and adaptable. Fluent in English. A second language would be ideal.