Customer Finance Partner

Customer Finance Partner | Consumer Fintech | £55–60k + Bonus | London I'm working with a high-growth Fintech business that is looking for a Customer Finance Partner to join their team and take ownership of the customer journey from onboarding through to ongoing account success. This is a hands-on, operational role sitting across customer success, finance, credit and operations, deal for someone who enjoys being close to the detail, working with customers and improving how things operate. 📍 London – 3 days per week, near Liverpool Street 💰 £55–60k + bonus What you'll be doing:

• Own the customer journey from approval through to first drawdown
• Coordinate onboarding across Credit, Sales and Operations
• Guide customers through KYC, documentation and platform setup
• Act as the key point of contact for customers post-onboarding
• Drive utilisation of financing facilities across the customer base
• Monitor account activity and proactively engage underutilised customers
• Support customers with drawdowns and repayments
• Analyse utilisation and portfolio data to identify opportunities
• Identify onboarding and operational bottlenecks and improve processes
• Build scalable onboarding processes, workflows and playbooks
• Work closely with Product & Engineering to improve the customer experience
• Feed customer insights back into the wider business What they're looking for:
• 3–7 years' experience across customer success, onboarding, operations or account management
• Experience within fintech, lending, financial services or a regulated environment
• Understanding of working capital, trade finance, invoice finance, receivables finance or B2B lending
• Strong analytical and problem-solving skills
• A genuinely operational mindset, someone who likes making things happen
• Comfortable working cross-functionally across Credit, Sales, Product and Operations
• Excellent attention to detail and strong communication skills
• Someone who enjoys working in a fast-moving, high-growth environment